- Philosophy
- Active Self Protection
- Reading and Writing
- Swimming
- Table tennis
- Hiking
Edward Papero
New Haven,CT
Summary
My decisions are structured around the timeless principles I learn by continuously adapting to evolving circumstances and reading books to strengthen my knowledge. I'm an introspective person with a mind open to limitless interpretation and carefully selective digestion. I keep my promises to myself to provide the same form of reliability to others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
Securitas
01.2024 - Current
- Locations: Beinecke Library (WINC344), Yale University Art Gallery, Yale Peabody Museum, Yale West Campus, Albertus Magnus College
- Responded quickly to incidents and assessed active situations for security concerns
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
- Execute VI MonitorPlus software to utilize cameras in the facility to monitor activity
- Execute EasyLobby SVM software to keep an organized record of all visitors and employees
- Ensure compliance with site procedures and safety protocols during patrols
- Learn policies of each facility and enforce them politely
- Communicate pertinent information through the proper channels
- Tactfully report unusual activity and behaviors, as well as art touches
- Routinely ensure each safety exit is clear from obstructions
- Lawfully operate security SUV for vehicular patrols and student escorts
Security Guard
CSS Security
05.2022 - Current
- Locations: College Street Music Hall, Westville Music bowl, Space Ballroom, District Music Hall, Stamford Palace Theatre, Sacred Heart University Community Theatre
- Worked alongside Secret Service to provide protection for former USA president Bill Clinton during a special event
- Identify conflict resolutions using de-escalation techniques to prevent violence and ensure the safety of customers
- Conducted patrols to detect security irregularities, breaches, and unusual behaviors to prevent theft and security breaches for music venues with over 6,000+ patrons
- Respond to visitor inquiries and provide directions
- Monitor visitors to ensure adherence to facility policies
- Patrol property on foot to deter intruders and address any improper conduct or suspicious behavior
- Regularly inspect access points and locks
- Carry out additional patrol, escort, and other security duties
Security/Warehouse Associate
Amazon
05.2019 - 02.2020
- Assisted in warehouse operations, including inventory control and cycle counting
- Maintained a security presence in inventory control in receiving in outgoing area
- Operated delivery vehicle in a safe and efficient manner
- Oversaw the unloading of stocked and incoming merchandise in designated locations
- Assisted in other areas of the warehouse and office as needed
- Respond to alarms/monitor cameras/CCTV
Sales Floor Team Member
Cinemark
04.2018 - 05.2019
- Created a clean environment for guests, exchanging friendly and welcoming gestures, up-selling products, and advertising the movie club program
- Maintained knowledge of sales and theater promotions, new products, and pricing information
- Participated in monthly theater meetings and trainings
- Processed cash, credit card, and gift card payments accurately and efficiently
- Monitored the concession area to prevent stolen food and beverages
- Kitchen cook
- Averted patrons from sneaking into theater rooms without their proper tickets as a roaming usher
- Practiced de-escalation with patrons who brought up seating concerns
Security Assistant
The Haunted Isle
09.2018 - 10.2018
- Keeping a mindful eye on suspicious guests while not becoming an overt distraction from the main stimuli of the event. Working in a clamorous and lowly visible environment
- Protected all of the props from theft in each section of the Haunted Isle
- Seasonal Volunteer Position
Personal Shopper/Loss Prevention
Walmart
11.2016 - 04.2017
- Make sure customers do not enter restricted areas in the back of the store leading to the loading dock
- Tour all secure locations
- Respond to alarms, emergencies, and medical situations
- Wrap large TV boxes with security cable wires before putting them on the stock shelf
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keeping records of customer interactions or complaints, recording details of inquiries, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
Education
Cybersecurity - Computer Science
Gateway Community College
New Haven, ConnecticutHigh School Diploma -
New Haven Adult Education Center
New Haven, CT06.2016
East Haven High School
Wilbur Cross High School
Skills
- Access Controls - Computer Systems
- Emotional Intelligence
- Social Listening
- Teamwork
- Report Writing
- Computer Literacy
- Attention to Detail
- Conflict Resolution
- Communication
- Security operations experience
- Firearms expertise
Accomplishments
- Dean's List - Gateway Community College (January 2022)
- Certificate of Appreciation - Blue Lodge Council (May 31, 2022)
Certification
Heartsaver® First Aid CPR AED American Heart Association May 2022
Security Officer Identification Card LJB Security Training June 2022
Firearms Permit Endorsement Class 1 LJB Security Training November 2022
Practical and Tactical Handcuffing LJB Security Training May 2022
Oleoresin Capsicum Aerosol Training LJB Security Training May 2022
Personal Protection Baton Tactics LJB Security Training June 2022
"Introduction to Incident Command System, ICS-100" FEMA November 2019
"An Introduction to the National Incident Management System" FEMA December 2019
Management of Aggressive Behavior (MOAB®) LJB Security Training June 2022
Interests
Timeline
Security Guard
Securitas
01.2024 - Current
Security Guard
CSS Security
05.2022 - Current
Security/Warehouse Associate
Amazon
05.2019 - 02.2020
Security Assistant
The Haunted Isle
09.2018 - 10.2018
Sales Floor Team Member
Cinemark
04.2018 - 05.2019
Personal Shopper/Loss Prevention
Walmart
11.2016 - 04.2017
Cybersecurity - Computer Science
Gateway Community College
High School Diploma -
New Haven Adult Education Center
East Haven High School
Wilbur Cross High School