Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Lopez

Dallas,TX

Summary

Dedicated and hardworking professional with experience in customer service, warehouse operations, and retail. Skilled in multitasking, conflict resolution, and time management, with a proven ability to deliver positive and memorable customer experiences. Seeking to leverage my skills and knowledge to contribute to a team-oriented organization and further my career development.

Overview

5
5
years of professional experience

Work History

Warehouse Associate

SupplyHouse
Farmers Branch, TX
08.2023 - Current
  • Selected and packed items for customer orders with accuracy and efficiency
  • Confirmed order details using inventory systems to ensure customer satisfaction
  • Fulfilled daily order quotas in a fast-paced environment
  • Adhered to packaging guidelines and prepared shipments for delivery

Call Center Customer Service Representative

The CMI Group
Dallas, TX
08.2022 - 07.2023
  • Handled escalated customer concerns, preserving satisfaction and long-term relationships
  • Managed a high volume of inbound and outbound calls daily
  • Resolved customer inquiries with friendly and knowledgeable service
  • Screened and processed calls using advanced call management systems

Cashier

Lowe's
Dallas, TX
06.2021 - 08.2022
  • Processed customer transactions, including sales, returns, and exchanges
  • Provided assistance and product information to customers on the sales floor
  • Maintained a clean and organized checkout area
  • Handled promotional updates and ensured customers were informed of offers

Retail Associate

Walmart
Dallas, TX
09.2019 - 05.2021
  • Stocked shelves and maintained store cleanliness
  • Organized inventory and replenished low-stock items efficiently
  • Supported management in improving store readiness for customers

Education

High School Diploma -

Berkner High School
Richardson, TX
06.2019

Skills

  • Conflict resolution and problem-solving
  • High-volume call handling
  • Cash register operation and payment processing
  • Empathetic and patient communication
  • Order picking and fulfillment
  • Shipping, receiving, and packaging
  • Warehouse organization and inventory management
  • Adherence to safety protocols

Timeline

Warehouse Associate

SupplyHouse
08.2023 - Current

Call Center Customer Service Representative

The CMI Group
08.2022 - 07.2023

Cashier

Lowe's
06.2021 - 08.2022

Retail Associate

Walmart
09.2019 - 05.2021

High School Diploma -

Berkner High School
Victoria Lopez