Dori McPherson
Summary
Hardworking and passionate job seeker with a strong aptitude for building relationships and effective communication. Committed to securing an entry-level position to contribute to team success and achieve company goals. With a proactive mindset and dedication to continuous improvement, eager to apply skills and contribute to a positive work environment.
Overview
28
28
years of professional experience
Work History
Sales Representative
Sojourner Provision
07.2022 - 11.2024
- Responsible for ordering weekly inventory for supermarkets, giving credits, and rotating stock.
- Training employees with product knowledge of our products as well as grading them on their customer service experiences.
- We also review their books and make sure they are in compliance.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Demonstrated products in effort to show employees how to make and display our products on the sales floor.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
- Strengthened client relationships through regular communication and effective problem solving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Deli Manager
Kegel LLC
07.2017 - 07.2022
- Worked with vendors on delivering correct product.
- Researched pricing options for better value on products.
- Responsible for all aspects of menu planning and execution of catering events.
- Checked building areas to verify working order and cleanliness.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Shopped local markets for product not able to get from vendors.
- Set and oversaw weekly and special event menu plans.
- Performed daily operational duties such as customer service, cash handling, order taking, prepping food, and paperwork.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Responsible for the recruitment of staff, as well as training and termination of employment.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
Homeschool Educator
Myself
09.2004 - 07.2017
- Offered children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events.
- Developed lesson plans based on student strengths and weaknesses.
- Encouraged students to explore academic interest and pursue extracurricular activities to promote ongoing academic success.
Store Manager
Lil Champ
02.1997 - 09.2004
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving problems.
- Maintained building cleanliness and surroundings.
- Worked with vendors on adhering to policies and delivery of products.
- Stocked products upon their arrival.
- Attentive to competitors pricing and adhere to changes.
Education
Some College (No Degree) - Medical Administration
Herzing University
Dearborn, MISkills
- Personnel training
- Product knowledge and merchandising
- Retail sales
- Teamwork and staff training
- Money handling
- POS system operations
- Documentation and recordkeeping
- Critical thinking
- Planning and organizing
- Independent judgement and self motivated
- Customer service
- Relationship building
- Time management
- Attention to detail
Timeline
Sales Representative
Sojourner Provision
07.2022 - 11.2024
Deli Manager
Kegel LLC
07.2017 - 07.2022
Homeschool Educator
Myself
09.2004 - 07.2017
Store Manager
Lil Champ
02.1997 - 09.2004
Some College (No Degree) - Medical Administration
Herzing University
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