Daranesha Brager
Houston,TX
Summary
Highly motivated and detail-oriented professional with a strong background in data entry, customer service, and collections. Recognized for exceptional communication skills, a charismatic personality, and the ability to establish meaningful connections with customers and colleagues. Adapt at managing high-volume data processing with accuracy and efficiency, while providing top-tier customer support in fast-paced environments.
With passion for delivering high-quality service, maintaining accuracy in data management, and ensuring customer satisfaction, I am eager to contribute my skills and expertise to a dynamic organization.
Overview
7
7
years of professional experience
Work History
Collections Manager
FMA Alliance
01.2022 - Current
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
Healthcare Customer Service Representative
Cigna
03.2020 - 01.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Temp Healthcare Representative
Girlings Health Care
07.2019 - 02.2020
- Achieved higher vaccination rates among at-risk populations through targeted educational campaigns.
- Developed strong relationships with medical professionals, fostering collaboration in a multidisciplinary healthcare setting.
- Obtained patient information to properly record and document demographics and medical histories.
- Provided feedback and information to coding and billing personnel to streamline accounting processes.
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Promoted patient advocacy by actively listening to their needs and working closely with the care team for resolution.
- Streamlined patient intake process, ensuring accurate documentation and timely appointment scheduling.
Data Entry Administrator
Sutherland Global
09.2017 - 11.2019
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Supported management in decision-making by providing accurate, timely, and relevant data reports.
- Facilitated smooth transitions during company mergers by effectively consolidating databases from multiple sources.
- Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
Education
Associate Degree - Human Resources Development
Lone Star College
05-2015
High School Diploma -
United Christian School
Houston05-2011
Skills
- Risk assessment capabilities
- HIPAA compliance
- Goal oriented
- Proofreading proficiency
- Healthcare compliance
- Fast typing speed
- Appointment scheduling
- Research and data collection
- Training and mentoring
- Empathy and patience
- Resolving problems
- Documentation skills
- Outbound calling
- Team leadership experience
- Customer service
- Active listening
- Multitasking
- Proactive and focused
- Problem-solving abilities
- Self motivation
Timeline
Collections Manager
FMA Alliance
01.2022 - Current
Healthcare Customer Service Representative
Cigna
03.2020 - 01.2022
Temp Healthcare Representative
Girlings Health Care
07.2019 - 02.2020
Data Entry Administrator
Sutherland Global
09.2017 - 11.2019
Associate Degree - Human Resources Development
Lone Star College
High School Diploma -
United Christian School
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