RAFI KARAGYOZYAN
Glendale,California
Summary
Experienced Retail Associate Manager with a strong background in sales and customer-facing roles, including extensive experience leading a high-performing team in a top-tier telecommunications company. Demonstrated success in surpassing sales targets, cultivating inclusive teams, and delivering exceptional customer experiences. Skilled in managing diverse teams and fostering a collaborative, results-oriented environment. Thrilled to contribute leadership expertise, passion for technology, and multilingual skills to Apple's retail management team.
Overview
15
15
years of professional experience
Work History
Retail Associate Manager
T-Mobile US
10.2017 - Current
- Collaborated with store and district leaders to design and implement strategies aligned with T-Mobile’s objectives, driving goal achievement and seamless rollout of company initiatives
- Mentored peers and fostered a collaborative team environment, consistently meeting sales targets while maintaining high customer experience standards
- Led onboarding and coaching for bilingual new hires, ensuring mastery of T-Mobile’s product portfolio and delivering exceptional product knowledge
- Ensured operational excellence by enforcing company standards, optimizing efficiency and consistency across all store functions
- Developed and executed data-driven strategies to drive sales growth, consistently exceeding revenue goals
- Led the store to achieve High Volume status in Q3 and Q4 of 2023, recognized for exceptional sales performance
- Consistently surpassed market goals, delivering exceptional customer experiences and exceeding sales targets
- Cultivated strong relationships with Account Executives to achieve TFB targets and ensure timely conversion of business leads
- Completed T-Mobile's L.E.A.D program, focused on developing advanced managerial and leadership competencies
- Increased store revenue by boosting value-added features from $12 to $18 per transaction and improving the P360 attach rate from 21% to 50%
- Drove T-Mobile Complete adoption from 8% to 33%, showcasing deep product knowledge and effective customer engagement strategies
- Recognized as a 2023 Q3 Winner Circle Winner and ranked in the top 20% nationwide for 2023-2024 performance.
Sales Manager
Broadway Pass Inc.
05.2016 - 06.2017
- Strategically establish individual sales targets in collaboration with sales team, ensuring alignment with organizational objectives
- Exercise diligent oversight over expenses and meticulously monitor budgets, optimizing resource allocation for maximum efficiency
- Employ effective inventory control methods to ensure accurate stock management and minimize discrepancies
- Utilize data analysis techniques to identify lucrative sales opportunities, enabling informed decision-making and targeted sales strategies
- Develop and execute comprehensive training programs for sales team, fostering their professional growth and equipping them with necessary skills to excel
- Coordinate and closely monitor online sales activities, leveraging technology to enhance customer engagement and drive online revenue growth.
Account Manager
Skail - X Ltd
09.2009 - 02.2016
- Process sales and purchase orders
- Manage supply chain and distribution processes
- Supervise customer accounts.
Education
Master of Science - International Finance
Varna University Chernorizets Hrabur
Varna, Bulgaria06.2011
Bachelor of Sciences in Public Administration -
Varna University Chernorizets Hrabur
Varna, Bulgaria05.2009
Skills
- MS Office package
- Proficient in variety of CRM software tools: Quick View, Tapestry CRM, Dash, Watson, Sales Force
- Sales Strategy Development
- Loss Prevention Strategies
- Employee Performance Evaluations
- Operational Efficiency
- Operations Management
- Inventory Control Processes
- Sales Coaching
- Improve Performance
- Budget Controls
- Business Growth Initiatives
- Hiring and Onboarding
State
California
City
Glendale
Zip
91203
Accomplishments
- 2023 Q3 Winner Circle Winner (T-Mobile)
- Completed T-Mobile L.E.A.D Leadership Development Program
- Promoted to manage a High Volume store, consistently exceeding performance goals
Languages
Bulgarian
Native or Bilingual
Armenian
Professional Working
English
Native or Bilingual
Timeline
Retail Associate Manager
T-Mobile US
10.2017 - Current
Sales Manager
Broadway Pass Inc.
05.2016 - 06.2017
Account Manager
Skail - X Ltd
09.2009 - 02.2016
Master of Science - International Finance
Varna University Chernorizets Hrabur
Bachelor of Sciences in Public Administration -
Varna University Chernorizets Hrabur
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