PRECIOUS ODOM
Muskogee,OK
Summary
Hardworking and passionate veteran's advocate with strong organizational skills. Skilled in working under pressure and adapting to new situations and challenges to carry out the VA's vision.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Economy Pharmacy
Muskogee, OK
04.2011 - 08.2018
- Supervisor (Michelle Foster) 918-869-6928
- Point of contact for all long-term nursing facilities, managing the medications of over 100 nursing home patients
- Developed and initiated the pilot program for medication packaging, Dispill, which synchronized patient’s medication refills
- Cultivated a working rapport with many hospitals, providers, nursing homes and social workers
- Expert third party skills in resolving insurance disputes
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
Nationally Certified Pharmacy Technician
VA MEDICAL CENTER
Tulsa, OK
08.2018 - Current
- Salary: 43,000.00 USD Per Year
- Full time
- Series: 0661 Pay Plan: GS Grade: 7
- Supervisor: Kerry Fuller (918-899-7299)
- Developed, maintained, and updated local Care in the Community (CITC) procedures and Standard Operating Procedures
- CITC records management, including maintenance and disposal of CITC records according to VA Regulation
- Coordinator and point of contact for Muskogee/Tulsa CITC Pharmacy Program
- Timekeeper
- Resolve V-Signals inquiries
- Knowledgeable with Information Technology (IT) communications
- Assist with local Automated Data Processing Application Coordinator (ADPAC) with resolving data issues, processing and maintaining procurement invoices, run and review reports for VA prescription duplication, CMOP inventory management, and pharmacy dispensing
- Participate in the management of the local pharmacy budget by obtaining and reviewing documentation for Tier 2 and Tier 3 medications requested by CITC providers
- Serves as an advocate for patients, working directly with patient experience liaisons to resolve patient concerns
- Trained with Pyramid Analytics to create dashboards for tracking performance measures
- Prepare and conduct training with pharmacy CITC staff at both sites to ensure consistency
- Fill and dispense medication
- Narcotic vault policy and procedure
- Inventory management and reports for narcotics and non-controlled medications
- Fluent with local mail and CMOP process and procedure
- Establish and maintain effective communication with staff and management throughout the VA system
- Perform routine clerical duties as needed by administration
- Prepare and conduct correspondence with internal and external providers regarding veteran care
- Alternate Records Management Liaison
- Coordinate Administrative needs of Pharmacy
- Assist in maintaining office files and using proper procedure to
Skills
- Organization and Prioritization
- Answering and Routing Calls
- Insurance Claim Processing Software
- Confidentiality and HIPAA
- Advanced Communication Skills
- Resolving Customer Issues
- Mathematical Aptitude
Awards
- Employee of the Month - April 2020
- Employee of the Quarter- 2020
Timeline
Nationally Certified Pharmacy Technician
VA MEDICAL CENTER
08.2018 - Current
Pharmacy Technician
Economy Pharmacy
04.2011 - 08.2018