Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Hardin

Ellenboro,NC

Summary

Skilled team player with a strong background in customer service environments. Works well independently or with fellow employees to handle assignments and is always ready to go beyond essential assignments-quick learner with good computer abilities. I can create a friendly environment that customers feel welcome and comfortable in. When tasks are assigned, I do everything to ensure that the proper procedures are followed to ensure it is done with precision. Knowledgeable, can easily remember the placement and differentiate between products. Friendly; place customer satisfaction as a top priority and will aid a customer with any issues within the facility. Hardworking, willing to go the extra mile to ensure tasks are completed correctly and on time. Experienced in customer service, worked at a camp resort that was awarded several times for their customer service and guest friendliness. Driven and willing to do the necessary jobs for the company to succeed. Always striving for greatness. Calm in stressful situations, can keep a level head during stressful situations and workplace complaints/disputes.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Walgreens
05.2024 - 08.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Customer Service Agent

Northgate Resorts
04.2021 - 08.2023
  • Directed phone calls to shorten service time and steer conversations toward targeted solutions
  • Shared relevant tools with customers as necessary to reduce support call frequency
  • Researched issues across multiple databases to fully understand and address concerns
  • Combined active listening skills, prepared scripts, and personal communication expertise to determine the best solution for each caller
  • Resolved customer inquiries, complaints, and issues, providing insightful solutions
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Communicated with clients over the phone, email, and chat platforms.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Fry Cook

Big Dave's Seafood
09.2018 - 07.2021
  • Cooked food on the grill and at the fryer, worked with the team to get items out, and served fast to customers
  • Trained junior cooks on menu items and cooking methods
  • Made food items from the menu and ordered for customers
  • Trained cooks and other team members on menu items and cooking methods
  • Monitored the quality of prepared products and followed established preparation standards
  • Maintained established inventory levels and ordered stock
  • Kept front-end staff informed of expected delays or item shortages
  • Prepared single orders and batch preparations with minimal waste to control food supply
  • Identified and removed expired items from inventory
  • Washed, cut, and stored ingredients at the beginning of each shift in preparation for expected customer loads
  • Inspected premises to maintain compliance with food safety and sanitation regulations.
  • Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.

Education

Associate of Arts -

Isothermal Community College
Spindale, North Carolina
05.2023

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Guest Services
  • Stock replenishment
  • POS System Operation

Timeline

Customer Service Associate

Walgreens
05.2024 - 08.2024

Customer Service Agent

Northgate Resorts
04.2021 - 08.2023

Fry Cook

Big Dave's Seafood
09.2018 - 07.2021

Associate of Arts -

Isothermal Community College
Alex Hardin