MARISELA JOCELYNN VEGA TOLEDO

* Consistently met my short- and long-term goals.
* Proactive participation in compliance aimed at creating new practices.
* Empathetic and serene management of user complaints.
* Customer service by phone, email, and face-to-face.
* Training and supervision of new hires.
* Presentation of ideas to improve performance and efficiency.
* Collaboration with the management team to identify problems and propose solutions.

* Supervised a team of 10 staff members to ensure quality customer service.

* Analyzed competitors and market trends to facilitate business growth.

* Disciplined employees to encourage compliance with company policies and procedures.

* Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.

* Conducted regular meetings with employees to discuss goals and performance issues.

* Identified needs of customers promptly and efficiently.

* Updated and maintained databases with current information.