Gloria B. Quinn
Customer Service Representative
Pell City,AL
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Enumerator
Atlanta Regional Census Center
Atlanta, GA
07.2020 - 12.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 40 community households per day
Customer Service Cashier
Premiere Pizza – Domino’s
Pell City, AL
05.2020 - 07.2020
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Managed over 50 customer calls and online orders per day.
In-Home Caregiver
ALWAYS THERE IN-HOME CARE INC.
Pell City, AL
07.2019 - 02.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
Pork Assembly Line
Royal Foods Company Inc
Pell City, AL
09.2018 - 03.2019
- Operated scale to weigh pork according to policy.
- Weighed and measured pork.
- Followed outlined specifications to implement assembly plans.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Pork Assembly Line
Personnel Staffing Inc
Pell City, AL
09.2018 - 12.2018
- Operated scale to weigh pork according to policy.
- Weighed and measured pork.
- Followed outlined specifications to implement assembly plans.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Service Station Cashier
Bowden Oil Company Inc
Pell City, AL
09.2018 - 09.2018
- Processed various forms of payment for gas and merchandise.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Cook breakfast.
CPS – Receptionist
H&R Block
Pell City, AL
03.2018 - 04.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed over 50 client calls and walk-in per day.
- Used internal software to process reservations, check-ins and check-outs.
Personal Caregiver
Ray Bodiford and Shirley Bodiford
Pell City, AL
07.2013 - 08.2017
- Monitored client vital signs, administered medications and tracked behaviors to keep physician well-informed.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Materials Management Clerk
Robert Half Staffing, St. Vincent’s St. Clair Hospital
Pell City, AL
01.2013 - 07.2013
- Monitored inventory to maintain sufficient supply levels to meet hospital needs.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Handled day-to-day shipping and receiving overseeing more than 80 packages per day.
Billing and Reimbursement-Exturnship
Hug Chiropractor Clinic
Cahaba Heights, AL
04.2012 - 06.2012
- Responsible for correctly entering payments from insurance companies and patients.
- Prevented delays and claim denials by correcting information prior to submission.
- Managed accounts receivable, insurance and exemplary customer service.
- Monitored and documented accounts receivable trends and account-specific profitability.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Certified Nurse’s Assistant
Village at Cook Springs
Pell City, AL
10.2008 - 04.2009
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Retail Customer Service Technician
Jones Stephens Corporation
Birmingham, AL
08.2007 - 07.2008
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Recommended products to customers, thoroughly explaining details.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Contacted customers about company’s products and working in other departments (billing, accounting, and human resources).
Bank Teller
Landmark Credit Union
Pell City, AL
04.2007 - 07.2007
- Performed teller transactions including opening and closing accounts.
- Office work including answering telephones, filling, and customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Front end cashier
Wal-Mart
Pell City, AL
05.2006 - 11.2006
- Monitored self-checkout systems and provided assistance or intervention where required.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Performed cash, card and check transactions to complete customer purchases.
Church Operating Accountant
Faith Baptist Church
Pell City, AL
07.2002 - 11.2005
- Prepared monthly and yearly financial statements for church.
- Tracking and paying all operating expenses of church and church camp.
- Wrote and distributed monthly checks to church missions and missionaries.
- Evaluated design and operating effectiveness of audit areas and individual contributions given for individual tax purposes by using MicroSoft Office.
- Managed payroll deductions by accurately using MicroSoft Office and processed payroll to meet preset requirements.
- Tracked funds, prepared deposits and reconciled accounts.
Education
Associates Degree - Medical Billing And Coding
Virginia College - Birmingham
Birmingham, AL 03.2010 - 06.2012
Certification - Certified Nurse’s Assistant
Noland Health Services
Village At Cook Springs, Pell City, AL 10.2008 - 11.2008
Diploma - Computer Science
Ayers Community College
Anniston, AL 01.1989 - 06.1990
Skills
Customer and quality service focus
Professional
Attention to detail
General administrative duties
Multi task
Multiple phone lines
Pleasant phone voice
Timeline
Enumerator
Atlanta Regional Census Center
07.2020 - 12.2020
Customer Service Cashier
Premiere Pizza – Domino’s
05.2020 - 07.2020
In-Home Caregiver
ALWAYS THERE IN-HOME CARE INC.
07.2019 - 02.2020
Pork Assembly Line
Royal Foods Company Inc
09.2018 - 03.2019
Pork Assembly Line
Personnel Staffing Inc
09.2018 - 12.2018
Service Station Cashier
Bowden Oil Company Inc
09.2018 - 09.2018
CPS – Receptionist
H&R Block
03.2018 - 04.2018
Personal Caregiver
Ray Bodiford and Shirley Bodiford
07.2013 - 08.2017
Materials Management Clerk
Robert Half Staffing, St. Vincent’s St. Clair Hospital
01.2013 - 07.2013
Billing and Reimbursement-Exturnship
Hug Chiropractor Clinic
04.2012 - 06.2012
Associates Degree - Medical Billing And Coding
Virginia College - Birmingham
03.2010 - 06.2012
Certification - Certified Nurse’s Assistant
Noland Health Services
10.2008 - 11.2008
Certified Nurse’s Assistant
Village at Cook Springs
10.2008 - 04.2009
Retail Customer Service Technician
Jones Stephens Corporation
08.2007 - 07.2008
Bank Teller
Landmark Credit Union
04.2007 - 07.2007
Front end cashier
Wal-Mart
05.2006 - 11.2006
Church Operating Accountant
Faith Baptist Church
07.2002 - 11.2005
Diploma - Computer Science
Ayers Community College
01.1989 - 06.1990