Leah Waters

As a Client engagement specialist , I am expected to:

• Collect and record appropriate data and documentation for the client database.
• Address food insecurity concerns and assess priority scoring , to help create meal schedules and provide appropriate resources. I'm also responsible for meal schedule changes, missed deliveries, and emergency alerts.
• Perform a wide range of client-based services via phone, fax, email and database assignments. This also includes data entry, outreach and referrals all while consistently delivering an elevated level of professional customer service.

A Problem Solver is an extension of the supervisor. In this role I was expected to:

• Research and resolve trouble issues as defined by the department .
• Assign systematic tasks as needed by the department.
  
• Prioritize tasks to ensure department goals are met.
  
• Train associates to follow standard operating procedures.
  
• Maintain a positive , active and engaged environment.
  Oversee the department and ensure production in the absence
  of the supervisor.

A SAS ( Seasonal Area Specialist) is the equivalent of an assistant supervisor. It is a seasonal position.
As a SAS I was expected to :

• Train seasonal associates to follow standard operating
  procedures.
• Monitor performance reports for seasonal associates.
• Coach seasonal associates on performance and behaviors.
  Display leadership presence to assist with supporting workflow, administrative tasks and engagement.
• Report safety incidents and non- performance issues.

As a Server I was expected to :

• Assist host or hostess by answering phones to take
  reservations or to-go orders, and by greeting and seating guests.
• Explain how various menu items are prepared, describing
  ingredients and cooking methods and serve food or beverages to patrons.
• Check with guests to ensure that they are enjoying their
  meals and take action to correct any problems.
• Collect payments from patrons. Handling anywhere between $100-$500 cash depending on business volume.
• Meet sales goals by promoting seasonal items and upselling to increase sales.
  

This position was PRN / On Call. I primarily filled in for those who were either on vacation or out sick. As a Room service operator I:

• Answered phones & made outgoing calls to quality check
  patient's rooms , service and overall satisfaction.
  
• Took food orders using very strict guidelines. Adhering to each patient's specific restrictions, dietary needs and religious preference.
  
• Received praises from many patients and their family
  members.

As a CMS Teller I was expected to :

• Separate currency, coin, and check deposits received from
  commercial customers, banks and ATM's.
  
• Verify deposits and change order preparation using specialized
  equipment and procedures.
  
• Prepare currency orders by denomination for each customer
  assigned