Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Craig Heron

Craig Heron

Virginia Beach,VA

Summary

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Focused and safety-conscious Driver with history of delivering packages for global logistics organizations. Top team member with strong stats and delivery performance. Observant at all times to avoid accidents or incidents. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work. Energetic Delivery Man focused on maintaining accurate delivery records, recording tracking information and completing driver log and truck performance forms. Dedicated to safety and efficiency with extensive knowledge of vehicle maintenance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

40
40
years of professional experience

Work History

Delivery Driver

Freelance
Virginia Beach, VA
12.2018 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Created and submitted delivery and DOT logs.
  • Fostered positive working relationships with regular customers.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Safely operated heavy lifting equipment such as fork trucks and cranes.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Delivered packages to customer doorsteps and business offices.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Updated routes based on weather and road conditions in real time to decrease delivery times by [Number]%.
  • Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
  • Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Loaded and unloaded [Number] delivery vans per shift.
  • Promoted products at stops along regular route.
  • Collected $[Amount] in payments for completed deliveries and services daily.

Crew Member

Hooters Inc.
Virginia Beach, Virginia
06.2017 - 06.2022
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
  • Supported great dining and meal experiences for guests.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.

Crew Member

Manninos
Virginia Beach, Virginia
12.2014 - 11.2017
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Completed routine floor stripping, sealing and finishing.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Supervised supplies in inventory and submitted reorder requests.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Maintained floor cleaning and waxing equipment.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.

Cook

Wing King Sportsbar
Virginia Beach, Virginia
11.2012 - 10.2017
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
  • Maintained central standardized recipe and ingredient repository with nutritional and cost information.
  • Met production requirements for banquet and outlet desserts and breakfast pastries.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Ordered and received products and supplies to stock kitchen areas.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
  • Communicated closely with servers to fully understand special orders for customers.
  • Transitioned between breakfast and lunch service.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.

Stock Associate

Walmart
Hampton, Virginia
07.2002 - 10.2016
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Supported promotional plans by updating signage with price changes.
  • Answered customer questions and provided detailed product information.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Completed physical inventory counts each month.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Greeted customers and directed to requested products.
  • Managed timely and effective replacement of damaged or missing products.
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained inventory count, tracked usage and documented variances.
  • Checked aisles for spills to complete quick clean-up.
  • Maintained effective team member communication.
  • Attended and participated in sales meetings to stay abreast of current offers and product issues.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Created reports detailing inventory costs, deliveries and usage.
  • Completed regular cycle counts and inventory audits.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Managed inventory storage in clean and organized fashion.
  • Checked and pulled defective or expired products from shelves.

Landscaper

Mcdonalds Garden Center
Hampton, Virginia
12.2011 - 10.2012
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients.
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Identified plant diseases and researched methods for mitigation.
  • Handled hedge, bush and shrub trimming.
  • Assessed pest damage and safely used appropriate pesticides for mitigation and control.
  • Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
  • Designed and drafted planting plans for formal gardens and perennial flowerbeds.
  • Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
  • Developed lasting customer relationships and grew network over time.
  • Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
  • Assisted with weekly project planning and crew scheduling.
  • Arranged winter decorations, holiday lights, wreaths and garlands.
  • Operated skid steers, wheel loaders, forklifts and yard goats.
  • Completed timesheets and project reports on time to maintain client files for future reference.
  • Performed planting, watering, mulching and edging of lawns.
  • Cultivated soil and added fertilizer, compost and amendments.
  • Applied mulch to garden beds for protection against weeds and unwanted growth.
  • Installed stonework according to landscape design plan and client specifications.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Maintained grounds by trimming, weeding and general clean-up.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Diagnosed lawn and garden issues and recommended targeted solutions.
  • Designed programs for landscape maintenance, pest management, composting and other related topics.
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.

Crew Member

Mcdonalds
Virginia Beach, Virginia
10.2002 - 10.2006
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Supported great dining and meal experiences for guests.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Brewed coffee and tea and changed out drink station syrups.
  • Became familiar with products to answer questions and make suggestions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Telemarketer

International Marketing Association
Virginia Beach, United States
06.2001 - 10.2006
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Recorded contact information of customers and potential customers in internal database.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Assisted with training and orientation of new employees.
  • Escalated concerns or advanced problem calls to management staff.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Set up appointments with interested customers according to schedule availability.
  • Generated minimum of [Number] new leads each day
  • Attained $[Amount] in sales targets on monthly basis.
  • Overcame objections using friendly, persuasive strategies.
  • Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Made average of [Number] outbound and inbound calls per day.
  • Opened new accounts and documented personal, demographic and payment information in system.

Education

High School Diploma -

Home School
07.2001

Skills

  • Dependability and Honesty
  • Clean Driving Record
  • Traffic Laws and Regulations
  • Route Planning
  • GPS Navigation
  • Problem Solving
  • Valid Driver's License
  • Customer Relationships
  • Loading and Unloading
  • Attention to Detail
  • Delivery Verification
  • Vehicle Safety and Maintenance
  • Ability to Lift 50 Pounds
  • Reliable Vehicle
  • DOT Regulations
  • Materials Transport
  • Commercial Driving Experience
  • Transportation Logs
  • Promotions and Sales
  • Insurance Requirements
  • Vehicle Inspections
  • Food Delivery
  • Valid Vehicle Insurance and Registration
  • Cargo Records

Timeline

Delivery Driver

Freelance
12.2018 - Current

Crew Member

Hooters Inc.
06.2017 - 06.2022

Crew Member

Manninos
12.2014 - 11.2017

Cook

Wing King Sportsbar
11.2012 - 10.2017

Landscaper

Mcdonalds Garden Center
12.2011 - 10.2012

Crew Member

Mcdonalds
10.2002 - 10.2006

Stock Associate

Walmart
07.2002 - 10.2016

Telemarketer

International Marketing Association
06.2001 - 10.2006

High School Diploma -

Home School

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Craig Heron