Umberto Varagnolo

Communicated clearly and openly with chain of command to receive new orders and convey important updates about tasks.

• Drove operational improvements which resulted in savings and improved profit margins.
• Worked flexible hours; night, weekend, and holiday shifts.
• Communicated clearly and openly with chain of command to receive new orders and convey important updates about tasks.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Checked and verified photo identification prior to granting facility access.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Monitored central alarm systems for fire, intrusion and duress alarms.
• Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
• Reported suspicious activities and persons to law enforcement.
• Reported irregularities such as fire and safety hazards to maintenance.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Warned offenders about rule infractions and violations and verbally evicted violators from premises.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.

• Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Checked and verified photo identification prior to granting facility access.
• Interacted assertively but non-confrontationally with personnel and general public.
• Responded quickly to incidents and assessed active situations for security concerns.
• Performed hourly patrols of building areas, parking lots and facility grounds.

• Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Checked and verified photo identification prior to granting facility access.
• Interacted assertively but non-confrontationally with personnel and general public.
• Responded quickly to incidents and assessed active situations for security concerns.
• Performed hourly patrols of building areas, parking lots and facility grounds.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Responded to customer requests for products, services and company information.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered prompt service to prioritize customer needs.

• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
• Orchestrated routing by producing accurate shipping documentation and package labels.
• Prepared shipping documents and invoices, processed payments and fielded client questions.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Operated forklifts, lift trucks and hand trucks to move items around warehouse.
• Pulled, verified and packaged items for shipment.
• Held responsibility for both profits and losses of business.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Maintained accurate computer records of materials weights, bill amounts and identified variances.
• Worked with sales managers to drive and monitor sales prospecting.
• Stacked and stored pallets at end of shift to keep warehouse clean and organized.
• Set up local, domestic and international shipments according to postal, shipper and foreign regulations.

• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Increased efficiency and team productivity by promoting operational best practices.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Resolved concerns with products or services to help with retention and drive sales.
• Described product highlights and benefits to help guide purchasing decisions.
• Carried out opening and closing functions to meet operational needs underpinning strong customer service.
• Devised innovative strategies to improve customer satisfaction scores and meet company goals.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.