Amanda McGee
Phoenix
Summary
Organized, motivated, and dependable candidate successful at managing multiple priorities with a positive attitude. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Hardworking, passionate, and willingness to take on added responsibilities to meet team goals. Skilled in building client relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior client service.
Overview
7
7
years of professional experience
Work History
Sales Associate
Dillards Department Store
09.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Nanny/Babysitter
Busy Bees Babysitting
06.2021 - Current
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated positively with children and guardians.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Monitored children's play activities to verify safety.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Assisted with light housekeeping duties as well as running errands.
Retail Sales Associate
Kohl's
08.2019 - 05.2021
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
Front End Associate
Panera Bread
05.2017 - 07.2019
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Upsold additional products and services to customers, increasing revenue.
- Answered questions about store policies and addressed customer concerns.
- Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
Education
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2024
Red Mountain High School
Mesa, AZ05.2019
Skills
- Customer and Client Relations
- Time Management
- Business Administration
- Sales and Marketing
- Multi Computer Skills
- Multitasking Strengths
- Organization Skills
- Detail Oriented
- Telephone Skills
- Multi-Line Telephone Systems
Timeline
Sales Associate
Dillards Department Store
09.2023 - Current
Nanny/Babysitter
Busy Bees Babysitting
06.2021 - Current
Retail Sales Associate
Kohl's
08.2019 - 05.2021
Front End Associate
Panera Bread
05.2017 - 07.2019
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
Red Mountain High School