Yvette L. Richey
Farmington,MI
Summary
Experienced Program Director with over 13 years leading large-scale transformations and projects, mainly in complex healthcare settings. Expert in developing and executing products across global industries, streamlining operations, and increasing revenue—achieving up to $50M in benefits and $27M in cost savings for Fortune 500 clients. Skilled at assessing business needs, fostering collaboration, and managing portfolios exceeding $50M, all while maintaining high employee retention and meeting tight deadlines.
Overview
11
11
years of professional experience
Work History
LEAD DIRECTOR, PROJECT PROGRAM MGT– DUAL STRATEGY TRANSFORMATION PMO
AETNA/CVS HEALTH
Hartford, CT
10.2021 - Current
- Orchestrate enterprise-aligned strategic program roadmaps across complex duals and SNP landscapes, driving performance lift and systemic improvements in provider/member experiences.
- Command quarterly PI Planning across cross-functional stakeholders, aligning operations, finance, and engineering to execute flawlessly on business-critical initiatives.
- Cut through silos by acting as the enterprise linchpin—harmonizing vendor relationships, technology platforms, and field operations with laser-focused precision.
- Engineered enterprise cost containment strategy through advanced procurement and vendor negotiation, achieving YOY spend optimization within $30M budget envelope.
- Translated business chaos into strategic clarity—addressing MRA performance gaps, platform workarounds, and ops inconsistencies with executive-level resolution.
OPX PROGRAM DIRECTOR/MANAGER, Electronic Data Interchange (EDI)
NEXTGEN HEALTHCARE
Horsham, PA
05.2021 - 10.2021
- Led EDI modernization program, delivering secure, scalable data exchange systems aligned with SOC-II, HIPAA, and federal mandates.
- Defined executive-level project scopes, ROI thresholds, and staffing models—navigating high-impact decision-making with limited tolerance for error.
- Partnered with enterprise risk and compliance leads to build defensible, auditable tech stacks that became gold standards in security and performance.
ASSOCIATE DIRECTOR, GOVERNMENT OPERATIONS – UNITEDHEALTHCARE
UNITEDHEALTH GROUP
Minneapolis, MN
10.2015 - 05.2021
- Directed agile operations and technology teams to implement CMS regulations, develop DSNP best practices, and deliver a project under $8M budget achieving $27M in savings.
- Led change and operational improvements to boost efficiency, service quality, and financial outcomes; reduced vendor costs by $1.5M.
- Established Medicaid business strategy, providing a configurable eligibility data system to 26 Health Plans within a year, saving $600K in development over 5+ years.
- Managed a $5M operations program supporting 1 million members, maintaining schedule, budget, and roadmap alignment.
- Guided product implementation teams (up to 10 members), set goals, supervised performance, and provided training, resulting in higher productivity.
- Drove strategic planning to align processes and controls with organizational objectives, ensuring CMS and State Medicare and Medicaid compliance.
ASSOCIATE DIRECTOR, EXPERIENCE INNOVATION
OPTUM
07.2018 - 07.2019
- Spearheaded B2B/B2C innovation programs targeting Net Promoter Score (NPS/eNPS) improvement—leading design, architecture, and implementation across business units.
- Identified process inefficiencies and launched pilot prototypes across 10+ platforms; selected and scaled the highest-performing model company-wide, resulting in a 1% NPS lift.
- Advocated user-driven experience design, aligning UI/UX decisions with measurable customer and employee experience outcomes.
- Acted as the connective tissue between business stakeholders, engineering, and design—ensuring vision translated into value.
PROGRAM MANAGER, CONSUMER & CONSTITUENT EXPERIENCE
UNITEDHEALTHCARE
10.2015 - 07.2018
- Directed $1.5M Alerts & Notifications Program, optimizing outreach strategies and governance for improved results and compliance.
- Implemented notification enhancements that generated $22M in annual savings—streamlining cost-heavy communication processes.
- Launched bundled promotions that increased product sales by 13% and projected $400K+ in annual growth.
- Designed and executed digital/call campaigns that delivered $100K+ in member savings while increasing retention and loyalty.
PROGRAM MANAGER, GLOBAL DATA SUBSCRIPTION PROGRAM
THOMSON REUTERS
Bingham Farms, MI
06.2014 - 10.2015
- Created and managed a program roadmap with detailed schedules to align enterprise applications with corporate strategies and oversee a global fund of $30M.
- Assisted with global brand and market expansion initiatives by facilitating the migration and integration process for over 200,000 subscribed customers; completed the transition and integration without downtime.
Education
Master of Healthcare Administration - undefined
Walden University
Master of Business Administration - International Business
Baker College
Bachelor of Science - Business Management
Northern Michigan University
Skills
- Strategic Vision & Execution
- P&L Ownership
- Healthcare Innovation
- Enterprise PMO Leadership
- M&A Integration
- Vendor & Stakeholder Management
- Risk Governance
- Agile
- Scrum
- PI Planning
- Digital Transformation
- CMS
- Regulatory Mastery
- Workforce Optimization
- Data-Driven Decisioning
- CRM Salesforce
- Workday
- Tableau
- Adobe
- MS Word
- MS Excel
- MS Project
- MS Visio
- SharePoint
- Rally
- HTML
- JIRA
- Software Development Concepts
- Kanban
- Waterfall
- SAFe 51
Affiliations
- American Institute of Healthcare Compliance (AIHC)
- Product Development and Management Association (PDMA)
- Project Management Institute (PMI)
- Mindful Leader Organization (MLO)
Professional Development
- SAFEe 5.1 Training and Certification, 2021-03-01, Scaled Agile, Inc., Boulder, CO
- Agile Methodology Using Scrum Certification, International Institute for Learning (IIL), Livonia, MI
- Project Management Certification (PMC), Xavier University, Livonia, MI
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Title: Agile Program Manager | Strategic Program Management
Timeline
LEAD DIRECTOR, PROJECT PROGRAM MGT– DUAL STRATEGY TRANSFORMATION PMO
AETNA/CVS HEALTH
10.2021 - Current
OPX PROGRAM DIRECTOR/MANAGER, Electronic Data Interchange (EDI)
NEXTGEN HEALTHCARE
05.2021 - 10.2021
ASSOCIATE DIRECTOR, EXPERIENCE INNOVATION
OPTUM
07.2018 - 07.2019
ASSOCIATE DIRECTOR, GOVERNMENT OPERATIONS – UNITEDHEALTHCARE
UNITEDHEALTH GROUP
10.2015 - 05.2021
PROGRAM MANAGER, CONSUMER & CONSTITUENT EXPERIENCE
UNITEDHEALTHCARE
10.2015 - 07.2018
PROGRAM MANAGER, GLOBAL DATA SUBSCRIPTION PROGRAM
THOMSON REUTERS
06.2014 - 10.2015
Master of Healthcare Administration - undefined
Walden University
Master of Business Administration - International Business
Baker College
Bachelor of Science - Business Management
Northern Michigan University
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