Tonya Martincic
Patient Access Representative
Mexico,MO
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Helped to ensure managed patient-related accounts receivables at small medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Audrain Community Hospital
Mexico, MO
09.2017 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Unit Secretary
Decatur Memorial Hospital
Decatur, IL
06.2013 - 07.2016
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced office productivity by handling high volume of callers per day.
- Monitored inventory levels and advised management of need for replenishment.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Processed lab paperwork and requests according to physicians' orders.
- Facilitated lab orders and medication administration.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered phone calls and messages for several physicians at Decatur Memorial Hospital medical facility, scheduling appointments and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars.
- Organized patient files and streamlined operations to improve efficiency.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Kept detailed records of office inventories and placed orders for more supplies.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
Unit Secretary
Pana Community Hospital
Pana, IL
02.1991 - 08.2012
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced office productivity by handling high volume of callers per day.
- Monitored inventory levels and advised management of need for replenishment.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Processed lab paperwork and requests according to physicians' orders.
- Drafted unit correspondence, memos, and department updates.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Facilitated lab orders and medication administration.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized patient files and streamlined operations to improve efficiency.
- Answered phone calls and messages for several physicians at Pana Community Hospital & Community Medical Clinic medical facility, scheduling appointments and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls when working in the clinic.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Kept detailed records of office inventories and placed $[Amount] orders for more supplies.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments at the clinic.
- Obtained payments from patients and scanned identification and insurance cards at the clinic.
Cashier
Walmart
Pana, IL
09.1989 - 02.1991
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $50 or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over 50 guests per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned Service Desk and Layaway positions and provided backup at key times.
- Lifted up to 75-80 pounds at the heaviest.
- Set up new sales displays each week.
Education
No Degree - Nursing
Lake Land College
Mattoon, ILHigh School Diploma -
Pana Christian Academy
Pana, IL05.1988
Skills
- Help to Resolve Problems
- Gathering Information from Patients
- Organized and Efficient
- Caring and Empathetic
- Helpful and Service-Oriented
- Communicating to Patients and Families
- Verbal and Written Communication
- Documenting and Recording Information
- Quality Standards and Protocols
- Registration and Scheduling
- Patient Confidentiality and Data Security
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Reliability and Dedication
- Professional Bedside Manner
- Medical Terminology
- Clerical and Filing Support
Certification
- Phlebotomy Certification - July 2010
- IL CNA Certification - July 2009
Hobbies
My hobbies include: spending time with family & friends, reading books, listening to music,& watching DVD's of my favorite shows/movies.
Timeline
Patient Access Representative
Audrain Community Hospital
09.2017 - Current
Unit Secretary
Decatur Memorial Hospital
06.2013 - 07.2016
Unit Secretary
Pana Community Hospital
02.1991 - 08.2012
Cashier
Walmart
09.1989 - 02.1991
No Degree - Nursing
Lake Land College
High School Diploma -
Pana Christian Academy
- Phlebotomy Certification - July 2010
- IL CNA Certification - July 2009
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