Helaina Alo
Beaverton,OR
Summary
Dedicated healthcare professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PAS Resource Specialist (Surgery Scheduler)
OHSU
05.2023 - Current
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Contributed to overall clinic success with proactive identification of areas for process improvement in scheduling systems.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefited both parties in coordinating patient care.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Received and routed laboratory results to correct clinical staff members.
- Collaboration with external and internal facilities to ensure surgical equipment is ordered in a timely manner for surgery
- Strategically scheduling with surgeons available OR time while utilizing IQUEUE availability or STO placement
PATIENT ACCESS SPECIALIST
OHSU
09.2021 - 05.2023
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Transmit information or documents to patients using computer, mail, or facsimile machine
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Schedule appointments and maintain and update appointment calendars
- Clinic prepping for physicians; checking insurance status, making sure all diagnostic imaging and pathology reports are readily available
- Maintaining and processing all incoming referrals for the Head and Neck Dept
- Processing prior authorizations in a timely manner for both patient and ordering physician
- Training new hires.
CLINIC ASSOCIATE
ZoomCare
11.2019 - 08.2021
- Prepared exam rooms and patients for examination and assisted provider during examinations
- Assisted management with maintaining supplies and pharmaceutical inventories
- Verified and updated demographics and insurance information when patients check-in for appointments
- Utilized computer system to schedule appointments and track referrals
- Maintained lab area with ample supplies and in clean and safe condition
- Assessed and documented height, weight, head circumference and vital signs
- Anticipated and proactively planned for practitioner and patient needs
- Processed samples to prepare for proper laboratory testing
- Followed hospital Hand Hygiene policies and procedures between all procedures and patients
- Provided patients with explanations of phlebotomy procedures when requested
- Maintained good attendance and punctuality per absence policy
- Training new hires.
VETERINARY ASSISTANT
Banfield Pet Hospital
02.2016 - 05.2021
- Assisted Doctor and Veterinary Technicians with restraint and treatment of animals
- Communicated with clients before, during and after patient visits
- Maintained clean and organized environment to help hospital run smoothly
- Performed animal observations and treatment and pre- and post-procedural care
- Performed routine animal care and welfare activities on daily basis
- Provided comfort to pets and families while delivered exceptional customer service
- Updated clinical notes in electronic medical systems
- Prepared, organized and maintained patient medical records
- Performed processes, analyzes and prepared specimens for shipment to outside laboratories
- Obtained medical charts and prepared paperwork for upcoming appointments
- Training new hires.
CLIENT SERVICE COORDINATOR
Banfield Pet Hospital
02.2016 - 05.2021
- Made follow-up appointments for patients and called patients to confirm appointments
- Dealt professionally with clients, vendors and co-workers on phone and in person
- Placed outbound calls for follow-ups and reached out to prospective clients
- Maintained performance standards in high Guest contact environment
- Created memorable experiences with warm, welcoming personality
- Welcomed, screened and directed all guests and clients
- Maintained clean and neat reception area making good first impression
- Ordered, received, stocked and distribution of office supplies.
Education
High School Diploma -
CENTURY HIGHSCHOOL
06.2014
Skills
- Outstanding Customer Service
- Electronic Medical Records
- Attention To Detail
- Patient coordination
- Facility coordinating
- Team Collaboration
- Problem-Solving
- Exceptional Communication Skills
- Procedure scheduling
Certification
- Basic Life Support for Healthcare Providers by the American Heart Associates
- Certified to perform phlebotomy and CLIA waived lab tests in the ZoomCare system
- Certified in Veterinary Medicine Radiology
References
- DENISE TOBE, Mental Health Nurse Practitioner, ZoomCare, (623) 363-2048, DeniseTobe@Gmail.com
- KATHERINE MCELHANEY, Physician Assistant, ZoomCare, (541) 292-9281, 4Katie.Rose@Gmail.com
- MARIDITH ROUNSAVELL, Veterinarian, Banfield Pet Hospital, (503) 381-7727, Maridith.Rounsavell@Banfield.com
Timeline
PAS Resource Specialist (Surgery Scheduler)
OHSU
05.2023 - Current
PATIENT ACCESS SPECIALIST
OHSU
09.2021 - 05.2023
CLINIC ASSOCIATE
ZoomCare
11.2019 - 08.2021
VETERINARY ASSISTANT
Banfield Pet Hospital
02.2016 - 05.2021
CLIENT SERVICE COORDINATOR
Banfield Pet Hospital
02.2016 - 05.2021
High School Diploma -
CENTURY HIGHSCHOOL