JASMINE VILLAFUERTE
Fort Worth,TX
Summary
Customer Service Representative Assistant bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Customer Service Representative Assistant
DHL Supply Chain
Northlake, TX
10.2021 - Current
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
SALES ASSOCIATE
THE CHILDREN’S PLACE
07.2019 - 01.2022
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions about sizing, accessories and merchandise care.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Issued receipts and processed refunds, credits or exchanges.
Education
HIGH SCHOOL DIPLOMA -
FOSSIL RIDGE HIGH SCHOOL
08.2014 - 05.2018
Associate of Arts in Business - BUSINESS
Tarrant County College District
Fort Worth, TX 12.2018 - Current
Skills
Computer
Help desk support
Social media marketing
Microsoft Projects
Timeline
Customer Service Representative Assistant
DHL Supply Chain
10.2021 - Current
SALES ASSOCIATE
THE CHILDREN’S PLACE
07.2019 - 01.2022
Associate of Arts in Business - BUSINESS
Tarrant County College District
12.2018 - Current
HIGH SCHOOL DIPLOMA -
FOSSIL RIDGE HIGH SCHOOL
08.2014 - 05.2018