Joel Castelo
Summary
Service management professional with extensive experience leading teams and driving results. Proven track record of hard work and resilience over long hours. Known for strong focus on team collaboration, adaptability, and achieving measurable outcomes. Strong commitment in maintaining productively in all conditions with a strong focus on quality and teamwork. Recognized for reliability, willing to go the extra mile to get the job done and capacity to thrive in dynamic work environments.
Overview
14
14
years of professional experience
Work History
Hyundai Service Director
Krumland Auto Group
08.2018 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Hoof Trimmer
Quality Hoof Trimming
12.2014 - 06.2018
- Used hand tools to complete delicate work.
- Enhanced bovine quality of life by carefully trimming according to hoof health and industry standards.
- Adapted quickly to changes in production schedules, remaining flexible and responsive under tight deadlines.
- Managed workload effectively, prioritizing tasks based on urgency regardless of weather or adverse conditions.
- Performed intensive manual labor for extended hours demonstrating resilience and stamina in physically demanding environments.
Lube Tech
Desert Sun Auto Group
06.2010 - 09.2014
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
Education
High School Diploma -
Goddard High School
701 E Country Club Rd Roswell, NM 8820105.2014
Skills
- Training and mentoring
- Communication
- Departmental budgeting
- Problem-solving abilities
- Multitasking
- Strategic Partnerships
- Time management abilities
- Hand-Eye Coordination
Timeline
Hyundai Service Director
Krumland Auto Group
08.2018 - Current
Hoof Trimmer
Quality Hoof Trimming
12.2014 - 06.2018
Lube Tech
Desert Sun Auto Group
06.2010 - 09.2014
High School Diploma -
Goddard High School
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