Emma Flores
Deer Park,TX
Summary
Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.
Overview
4
4
years of professional experience
Work History
Waitress
Pluckers Wing Bar
Pasadena, TX
03.2023 - 01.2024
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed positive relationships with regular customers through friendly conversation.
Teaching Assistant
KinderCare Learning Centers
Deer Park, TX
12.2021 - 08.2022
- Adapted teaching methods and instructional materials to meet the varying needs of individual students.
- Developed positive relationships with parents and guardians of students.
- Provided one-on-one support for special needs students.
Head Hostess
Chili's Bar and Grill
Pasadena, TX
04.2020 - 07.2021
- Greeted guests upon arrival and escorted them to their tables.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
Education
San Jacinto College
Pasadena, TXHigh School Diploma -
Deer Park Highschool
Skills
- Serving expertise
- Liquor, wine, and food service
- Dining customer service
- Service prioritization
- Hospitality service expertise
- Daily specials memorization
- Accurate money handling
Timeline
Waitress
Pluckers Wing Bar
03.2023 - 01.2024
Teaching Assistant
KinderCare Learning Centers
12.2021 - 08.2022
Head Hostess
Chili's Bar and Grill
04.2020 - 07.2021
San Jacinto College
High School Diploma -
Deer Park Highschool
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