John M. Kaiser
Director of Service Operations, Aerospace
Marion,Iowa
Summary
QUALIFICATIONS Experience managing a budget and maintaining healthy earnings in multiple industries . Ability to lead a team to exceed customer expectations and deliver profitable solutions for both the enterprise and the customer. Experience in Collective Bargaining Negotiation. Experience implementing change management to achieve improved earnings and cost savings. Dedicated leadership in continuous improvement to improve profitability of business unit and enterprise. Ability to lead and work efficiently in a team environment to solve issues and reach timely resolutions. Adapt quickly and effectively to unanticipated situations that occur. Implement strategies to improve market share, shareholder return, and repair capacity. Driven to provide leadership to a team and motivate individuals to meet set goals and promote career growth.
Overview
24
24
years of professional experience
Work History
Director
Collins Aerospace
07.2018 - Current
- Lead 5 Service Centers with approximately 300 employees located around the world Responsible for annual avionic and communication repair and modification volume of ~20,000 units Work with wide range of both military and commercial customers with different regulations Manage an annual budget of ~$40M / and sales plan of ~$200M Collaborate with production operations to process repairs using a shared resource model Support and provide guidance on contractual terms of significant impact to company (~$20-$100M) Lead through inclusion with the diverse staff to maximize opportunities Build relationships with key customers including the US Department of Defense & Boeing.
Manager
Avionics Service Center, Collins Aerospace
10.2015 - 07.2018
- Led a service center team of approximately 80 employees and managers Managed an annual budget of ~$12M; annual revenue ~$20M-$25 Supported negotiations at corporate level for renewed Collective Bargaining Agreement Reduced duration from 5 year to 4 year contract to better support market change Aligned benefits to better align with non-union employees (i.e.
- Health insurance) Established and sustained relationship with Defense Contract Management Agency (DCMA) to improve overall customer satisfaction with the Department of Defense Managed a team to meet operational metrics, budget constraints, and sales revenue Created an inclusive work environment to welcome diversity and innovative thinking Managed all regulatory requirements, including AS9100, FAA, EASA & US Government Interpreted contracts to ensure the ability to meet all customer requirements Interfaced with senior leadership throughout the enterprise on various projects and business initiatives.
Principal Program Manager
Collins Aerospace
06.2014 - 09.2015
- Managed a financial portfolio for Government Systems repairs and parts sales ~$25M Revenue Established Roles and Responsibilities of newly created Program Manager Position Collaborated with E-Business to create new reporting tools to meet business unit requirements Coordinated with Service Centers to complete repairs to meet customer expectations Negotiated pricing of subassembly and piece parts with customer for win-win scenario Executed actions daily to manage product flow to meet both customer and company needs.
Principal Project Manager
Collins Aerospace
02.2014 - 06.2014
- Managed financial projects impacting both Annual Operating and Strategic Financial Plan Led Work in Process Initiative to reduce inventory levels and financial risk Exercised Root Cause Analysis to mitigate and eliminate potential service penalties Indirectly led cross functional teams in different service locations to meet goals Supported service centers to meet business unit operational metrics.
Operations Manager
Collins Aerospace
08.2010 - 02.2014
- Led a service center team of approximately 80 employees and managers Managed a department responsible for approximately $30M-$35M in sales annually Managed a departmental budget to meet organizational earnings Implemented continuous improvement processes to increase productivity and decrease cost Provided strong leadership to staff and promoted career growth Created an inclusive environment to promote employee innovation.
Operations Facilitator
Collins Aerospace
06.2007 - 08.2010
- Supervised a staff of 40 Bargaining Unit Employees Worked closely with Operations personnel to process repairs to meet customer requirements Collaborated with Operations Management to balance repairs and production requirement Planned and coordinated daily workload for test technicians and repairs Prioritized schedules in regards to personnel and required work Monitored employee’s compliance of both company and safety policies and procedures Oversaw staffing to ensure efficiencies to maximize productivity Identified potential cost saving opportunities in the testing, repair, and modification process.
CRST Van Expedited
01.1997 - 06.2007
Operations Manager
11.2006 - 06.2007
Customer Service Manager
07.2004 - 11.2006
Logistics Planner
02.1999 - 07.2004
Fleet Manager
01.1997 - 02.1999
- Supported staff and enabled them to achieve personal and departmental goals Managed a wide range of customers throughout the United States Provided effective solutions for customers to maintain high level of productivity Negotiated freight quotes with customers to achieve maximum profitability Supported sales department to establish new customers and generate new revenue Worked with customers on regular basis to create new business opportunities and expand market share.
Education
Masters of Business Administration - undefined
Mt. Mercy University
Bachelor of Science - Business, Business, Transportation and Logistics (Supply Chain Management
Iowa State University
Skills
Continuous improvementundefined
Timeline
Director
Collins Aerospace
07.2018 - Current
Manager
Avionics Service Center, Collins Aerospace
10.2015 - 07.2018
Principal Program Manager
Collins Aerospace
06.2014 - 09.2015
Principal Project Manager
Collins Aerospace
02.2014 - 06.2014
Operations Manager
Collins Aerospace
08.2010 - 02.2014
Operations Facilitator
Collins Aerospace
06.2007 - 08.2010
Operations Manager
11.2006 - 06.2007
Customer Service Manager
07.2004 - 11.2006
Logistics Planner
02.1999 - 07.2004
CRST Van Expedited
01.1997 - 06.2007
Fleet Manager
01.1997 - 02.1999
Bachelor of Science - Business, Business, Transportation and Logistics (Supply Chain Management
Iowa State University
Masters of Business Administration - undefined
Mt. Mercy University
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