Mariia Sverdlova
Brooklyn
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Flowers Cafe
05.2023 - 02.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Increased sales during off-peak hours by creating and promoting special offers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
Office Worker
Department of Property Relations
05.2022 - 11.2022
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Maintained digital and physical files for projects, business records and customer accounts.
- Executed record filing system to improve document organization and management.
- Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
Customer Service Manager
Multifunctional Public Center
04.2021 - 04.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Manager
Windows
09.2015 - 02.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Restaurant Waiter
Sova
05.2014 - 09.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Bachelor - State And Municipal Administration
Perm State National Research University
Perm, Russia06-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Cross-functional teamwork
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Sales management
- Marketing
- Coaching and mentoring
Certification
Food Protection Certificate
Languages
English
Professional Working
Russian
Native or Bilingual
Timeline
Restaurant Manager
Flowers Cafe
05.2023 - 02.2025
Office Worker
Department of Property Relations
05.2022 - 11.2022
Customer Service Manager
Multifunctional Public Center
04.2021 - 04.2022
Manager
Windows
09.2015 - 02.2016
Restaurant Waiter
Sova
05.2014 - 09.2015
Bachelor - State And Municipal Administration
Perm State National Research University
Similar Profiles
Merrideth ApodacaMerrideth Apodaca
Owner/Operator at Cafe Rosa Mystica Coffeehouse, Gifts & FlowersOwner/Operator at Cafe Rosa Mystica Coffeehouse, Gifts & Flowers
Lia MercierLia Mercier
Waitress Trainee at Cafe @ Hansford FlowersWaitress Trainee at Cafe @ Hansford Flowers
Aidyn EdwardsAidyn Edwards
Cafe Assistant at O'no Cafe And FlowersCafe Assistant at O'no Cafe And Flowers
Avadawn WhittakerAvadawn Whittaker
Nurse Technician at New York Presbyterian Brooklyn Methodist HospitalNurse Technician at New York Presbyterian Brooklyn Methodist Hospital
Egor PavlovEgor Pavlov
Personal Legal Assistant to the Senior Partner at Scwartsman Law Group PLLCPersonal Legal Assistant to the Senior Partner at Scwartsman Law Group PLLC