Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Work Availability
Work Preference
Quote
Timeline
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Cherrie Holder

Cherrie Holder

Hensley,USA

Summary


Developed strong communication and problem-solving skills in fast-paced customer service environment. Proven ability to handle diverse customer inquiries and resolve issues efficiently. Seeking to transition into new field, leveraging adaptability and dedication to deliver exceptional results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Clerk

ECACC
West Memphis, AR
09.2020 - 10.2024
  • Entered data into system and updated customer contacts with information to keep records current.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Improved communication between departments through effective scheduling and coordination of meetings.
  • Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Contributed to project success by providing administrative support to various teams as needed.

Property Manager/Leasing Agent

WWC Properties LLC
10.2013 - 08.2019
  • Provided excellent customer service
  • Assisted residents in understanding the community lease rules and regulations
  • Collected, posted, and deposited all rent, security deposits, and application fees
  • Processed invoices for payment and review the monthly income
  • Facilitated the physical home move in process
  • Marketed the area, property to be rented
  • Addressed and resolved resident and property maintenance concerns
  • Communicated with upper management by keeping weekly reports for occupancy delinquency, move ins, move outs, leasing renewals and the make ready process
  • Walked properties to check appearance and maintenance issues
  • Collected rent and past due rent VIA in person and/or via mail
  • Managed Maintenance, communicating daily by assigning property issues making sure the issues had been resolved correctly

Customer Relations/Call Representative

Apex Telecommunications Services
Hensley, AR
05.2008 - 02.2013
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Increased first-call resolution rates by thoroughly researching customer issues and offering comprehensive solutions.
  • Contributed to team success by collaborating with peers and sharing best practices for effective communication techniques.
  • Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
  • Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
  • Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained contact with customers to request referrals.
  • Achieved service level goals by consistently meeting or exceeding key performance indicators for call quality, handle time, and availability.

Education

Associate of Arts - Business And Education

Pulaski Technical College
North Little Rock, AR

High school diploma -

Bryant High School
Bryant, AR
05.1995

Skills

  • Communication skills

  • Guest relations

  • Property management

  • Sales

  • Property Leasing

  • Team management

  • Critical thinking

  • Relationship building

  • Team building

  • Conflict resolution

  • Task prioritization

  • Customer relations

  • Complaint handling

  • Call center experience

  • Microsoft Excel

  • Scheduling

  • Microsoft outlook

  • Data collection

  • Administrative support

  • Multi-line phone talent

  • Spreadsheets

  • Appointment scheduling

Certification

Driver's License, 10/01/22, 08/31/31

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeFull TimeContract WorkInternshipGig Work

Work Location

Remote

Important To Me

Work-life balanceWork from home option

Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Administrative Clerk

ECACC
09.2020 - 10.2024

Property Manager/Leasing Agent

WWC Properties LLC
10.2013 - 08.2019

Customer Relations/Call Representative

Apex Telecommunications Services
05.2008 - 02.2013

High school diploma -

Bryant High School

Associate of Arts - Business And Education

Pulaski Technical College

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Cherrie Holder