Catrisha Mikle

Set payment plans, take payments, data entry, work with customers to create a plan that works for there budget. Maintain 100% QA score on calls. Reconnect service, as well as transfer calls to different departments. Educate customers about services and discounts. Update accounts, take inbound calls as well as call outbound. Work in Microsoft Teams, Word Excel, Quality Assurance and monitoring in\outbound calls. Customer Relations OTC Health Solutions order intake,and assist with Extracare accounts with CVS. I have worked on many projects with this company since 4/20.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

• Effectively managed front desk operations, ensuring exceptional customer service during check-in and check-out processes.
• Provided patient care on the days I did not working the front desk.