Samantha Spohr
Patient Service Representative
Salem,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Patient Service Representative
Advocate Aurora Health Care
Pleasant Prairie, WI
11.2020 - Current
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier/Front end Assistant
Woodmans Food Markets
Kenosha, WI
09.2019 - Current
- Cash registered trained, customer support for front end, bagging and making sure correct items are in place
- Front end closing such as closing registers, counting cash for nightly drop, making sure office and the front end are nice and organized for next day operation
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Answered questions about store policies and addressed customer concerns.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Approached every question or concern with calm and level-headed approach.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Greeted customers and responded to requests for information.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Office Assistant
Familia Dental
Racine, WI
07.2017 - 09.2018
- Check in patients to the clinic,organize the office material
- Verify insurance for the patient, completing the chart to file for claims, following hippa laws and maintaining discretion
- Sterilized rooms and prepped equipment and instruments for up to 30 procedures daily.
- Used Eaglesoft to document and maintain patient information and health background.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Explained treatment procedures and instructed patients on home care guidelines.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentists by handing appropriate tools and supplies needed for procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Hostess/Waitress
N & T Family Restaurant
Zion, Il
04.2014 - 08.2018
- Experience
- Seat customers and provide menus for selection of services,make sure that the seating area is clean and ready for business
- On the floor math skills to provide correct bill amount for services, cash register trained to ring up bill in system
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Inspected dishes and utensils for cleanliness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Home School
01.2012 - 01.2016
Skills
Management and leadership qualities Time management planner withundefined
Timeline
Patient Service Representative
Advocate Aurora Health Care
11.2020 - Current
Cashier/Front end Assistant
Woodmans Food Markets
09.2019 - Current
Office Assistant
Familia Dental
07.2017 - 09.2018
Hostess/Waitress
N & T Family Restaurant
04.2014 - 08.2018
Home School
01.2012 - 01.2016
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