Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Spohr

Patient Service Representative
Salem,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Patient Service Representative

Advocate Aurora Health Care
Pleasant Prairie, WI
11.2020 - Current
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Supported office staff and operational requirements with administrative tasks.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.

Cashier/Front end Assistant

Woodmans Food Markets
Kenosha, WI
09.2019 - Current
  • Cash registered trained, customer support for front end, bagging and making sure correct items are in place
  • Front end closing such as closing registers, counting cash for nightly drop, making sure office and the front end are nice and organized for next day operation
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Answered questions about store policies and addressed customer concerns.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Approached every question or concern with calm and level-headed approach.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Greeted customers and responded to requests for information.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Office Assistant

Familia Dental
Racine, WI
07.2017 - 09.2018
  • Check in patients to the clinic,organize the office material
  • Verify insurance for the patient, completing the chart to file for claims, following hippa laws and maintaining discretion
  • Sterilized rooms and prepped equipment and instruments for up to 30 procedures daily.
  • Used Eaglesoft to document and maintain patient information and health background.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentists by handing appropriate tools and supplies needed for procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Hostess/Waitress

N & T Family Restaurant
Zion, Il
04.2014 - 08.2018
  • Experience
  • Seat customers and provide menus for selection of services,make sure that the seating area is clean and ready for business
  • On the floor math skills to provide correct bill amount for services, cash register trained to ring up bill in system
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Inspected dishes and utensils for cleanliness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Education

Home School
01.2012 - 01.2016

Skills

Management and leadership qualities Time management planner withundefined

Timeline

Patient Service Representative

Advocate Aurora Health Care
11.2020 - Current

Cashier/Front end Assistant

Woodmans Food Markets
09.2019 - Current

Office Assistant

Familia Dental
07.2017 - 09.2018

Hostess/Waitress

N & T Family Restaurant
04.2014 - 08.2018

Home School
01.2012 - 01.2016
Samantha SpohrPatient Service Representative