Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Patient Service Representative
Advocate Aurora Health Care
Pleasant Prairie, WI
11.2020 - Current
Reviewed and corrected claim errors to facilitate smooth processing.
Took copayments and compiled daily financial records.
Assisted patients in filling out check-in and payment paperwork.
Balanced deposits and credit card payments each day.
Facilitated communication between patients and various departments and staff.
Followed document protocols to safeguard confidentiality of patient records.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Helped patients complete necessary medical forms and documentation.
Adhered to strict HIPAA guidelines to protect patient privacy.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Transcribed phone messages and relayed to appropriate personnel.
Responded to correspondence from insurance companies to verify patient's coverage.
Supported office staff and operational requirements with administrative tasks.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Managed multi-line phone system and pleasantly greeted patients.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Managed multiple tasks and met time-sensitive deadlines.
Corresponded with clients through email, telephone or postal mail.
Restocked supplies and submitted purchase orders to maintain stock levels.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Resolved customer problems and complaints.
Kept reception area clean and neat to give visitors positive first impression.
Cashier/Front end Assistant
Woodmans Food Markets
Kenosha, WI
09.2019 - Current
Cash registered trained, customer support for front end, bagging and making sure correct items are in place
Front end closing such as closing registers, counting cash for nightly drop, making sure office and the front end are nice and organized for next day operation
Monitored self-checkout systems and provided help in resolving complex problems.
Maintained organized and orderly front end and removed carts, baskets and debris.
Answered questions about store policies and addressed customer concerns.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Approached every question or concern with calm and level-headed approach.
Worked closely with shift manager to solve problems and handle customer concerns.
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Greeted customers and responded to requests for information.
Operated cash register to record transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Office Assistant
Familia Dental
Racine, WI
07.2017 - 09.2018
Check in patients to the clinic,organize the office material
Verify insurance for the patient, completing the chart to file for claims, following hippa laws and maintaining discretion
Sterilized rooms and prepped equipment and instruments for up to 30 procedures daily.
Used Eaglesoft to document and maintain patient information and health background.
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Managed office schedules and calendars to coordinate administrative planning and execution.
Explained treatment procedures and instructed patients on home care guidelines.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Assisted dentists by handing appropriate tools and supplies needed for procedures.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Hostess/Waitress
N & T Family Restaurant
Zion, Il
04.2014 - 08.2018
Experience
Seat customers and provide menus for selection of services,make sure that the seating area is clean and ready for business
On the floor math skills to provide correct bill amount for services, cash register trained to ring up bill in system
Remained calm and poised when dealing with difficult customers or during busy shifts.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Bussed and reset tables to keep dining room and work areas clean.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Checked identification for minimum age for sale of alcoholic beverages.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials and took drink orders.
Inspected dishes and utensils for cleanliness.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Home School
01.2012 - 01.2016
Skills
Management and leadership qualities Time management planner withundefined
Timeline
Patient Service Representative
Advocate Aurora Health Care
11.2020 - Current
Cashier/Front end Assistant
Woodmans Food Markets
09.2019 - Current
Office Assistant
Familia Dental
07.2017 - 09.2018
Hostess/Waitress
N & T Family Restaurant
04.2014 - 08.2018
Home School
01.2012 - 01.2016
Similar Profiles
Kristy KostichkaKristy Kostichka
Medical Coder 3 at Advocate Aurora Health CareMedical Coder 3 at Advocate Aurora Health Care