Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Valeka Luckey

Concord

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 25-year background maintaining customer satisfaction and contributing to company success.

Overview

24
24
years of professional experience

Work History

Customer Service Manager

Walmart
07.2016 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Kept accurate records to document customer service actions and discussions.
  • Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
  • Exhibited strong attention to detail while successfully balancing multiple tasks within a fast-paced work environment.
  • Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
  • Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
  • Conducted thorough research to resolve complex customer issues, resulting in positive client feedback.
  • Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.

Loss Recovery Representative

GM Financial - Americredit Financial Services
10.2000 - Current
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Responded to customer questions via telephone and written correspondence regarding past-due accounts and repossessed vehicles.
  • Reduced financial discrepancies by consistently monitoring and resolving account variances.
  • Managed high volumes of transaction data efficiently while maintaining attention-to-detail necessary for accurate reconciliations.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Education

Associate of Applied Science - Paralegal

Central Piedmont Community College
Charlotte, NC
05.2014

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Time Management
  • Cash Handling
  • Adherence to high customer service standards
  • Exceptional interpersonal communication
  • Complaint resolution
  • Team Building and Leadership
  • Exceptional telephone etiquette
  • MS Office
  • Quality Assurance
  • Handling Escalations
  • Deadline-oriented

Accomplishments

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Timeline

Customer Service Manager

Walmart
07.2016 - Current

Loss Recovery Representative

GM Financial - Americredit Financial Services
10.2000 - Current

Associate of Applied Science - Paralegal

Central Piedmont Community College
Valeka Luckey