Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 25-year background maintaining customer satisfaction and contributing to company success.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Walmart
07.2016 - Current
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Kept accurate records to document customer service actions and discussions.
Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
Exhibited strong attention to detail while successfully balancing multiple tasks within a fast-paced work environment.
Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
Conducted thorough research to resolve complex customer issues, resulting in positive client feedback.
Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.
Loss Recovery Representative
GM Financial - Americredit Financial Services
10.2000 - Current
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Responded to customer questions via telephone and written correspondence regarding past-due accounts and repossessed vehicles.
Reduced financial discrepancies by consistently monitoring and resolving account variances.
Managed high volumes of transaction data efficiently while maintaining attention-to-detail necessary for accurate reconciliations.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.