VALENTINA SERICIA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Agent
Sabinsa Corporation
01.2022 - 07.2022
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Provided customers with advice and assistance, paying special attention to their specific needs or desires
- Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with
- Answered customer calls promptly to avoid long wait times on hold
- Designed, developed, and tested embedded software applications in the pharmaceutical industry
- Customer requests for products, services, and company information were handled by me
- Double-checked the data's accuracy and integrity
- Gave customers products recommendations after thoroughly explaining the details
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Process orders with "Moses" and "PeachTree" system.
- Made outbound calls to obtain account information.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Representative
A Santini Moving & Storage Co
05.2021 - 10.2021
- Answered customer calls promptly to avoid long wait times on hold
- Promoted available products and services to customers during service, account management, and order calls
- Completed the work outlined on the repair order with efficiency and accuracy
- Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities
- Collaborated with management to come up with proactive customer service solutions and put them into action
- Aided sales associates by providing knowledgeable assistance with a variety of issues
- Was responsible for processing up to 50 customer orders per day
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Lab Collector
Omnia Diagnostic Services
10.2021 - 12.2021
- Collect samples from patients with covid symptoms
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Used pipettes and liquid handling equipment to process into finished goods.
- Worked in a call center, where I handled outbound calls that were both manually and automatically dialed
- Kept laboratory equipment clean and in good working order for maximum functionality and longevity
- Had an excellent attendance record and was always on time for work
- Used different programs to record, report, and post test results
- Maintained the confidentiality of all patient information to comply with HIPAA, internal, and other regulatory standards
- Create a nice environment with customer while taking their COVID samples
- Collected, labeled and stored lab samples according to laboratory specifications.
Server
Arepita Café
01.2020 - 12.2020
- Hospitality service expertise
- On time to work
- Payment processing
- Server, Kept an eye on guests for signs of intoxication and immediately alerted management
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Greeted regular customers and maintained relationships with them.
Customer Service Representative
American Honda Finance Corporation
11.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Labeled packages with clear, correct information to reduce mailing errors.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Tracked outgoing mail to provide accurate customer updates.
Collection Assistant
Servpro
05.2023 - Current
- Produced and mailed invoices, payment reminders and financial notices.
- Contacted customers and third party payers to pursue payments.
- Updated Software spreadsheets with tracking data.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked with multiple departments to check proper billing information.
- Provided excellent customer service, developing and maintaining client relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Chattahoochee High School
Alpharetta, GA05.2021
Skills
- Bilingual (spanish & english)
- Customer relations
- Multitasking Abilities
- Problem-solving abilities
- Call Center Operations
- Schedule mastery
- High-energy attitude
- Adaptive team player
- Inbound and Outbound Calling
- Shipping and receiving understanding
- Microsoft Office expertise
- Data Entry
- Accounting Support
- Credit and Collections
- Payment Reviewing
- Collection Calls
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Collection Assistant
Servpro
05.2023 - Current
Customer Service Representative
American Honda Finance Corporation
11.2022 - 02.2023
Customer Service Representative Agent
Sabinsa Corporation
01.2022 - 07.2022
Lab Collector
Omnia Diagnostic Services
10.2021 - 12.2021
Customer Service Representative
A Santini Moving & Storage Co
05.2021 - 10.2021
Server
Arepita Café
01.2020 - 12.2020
High School Diploma -
Chattahoochee High School
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