SARAI LATSHAW

Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Consummate professional who motivates employees and leads by example. Consistently delivers strong sales and service results through 3 years of experience in the fast food industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

• Contributed to event marketing, sales and brand promotion.
• Achieved or exceeded company-defined sales quotas.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Communicated positively with children and guardians.
• Prepared healthy, age-appropriate snacks and meals.
• Monitored schedules to maintain sleeping, eating, and school schedules for children.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Provided safe transportation to and from school and extracurricular activities.

• Distributed necessary tasks and duties during each shift. Supervised team members and oversaw effective and efficient completion of job duties.
• Quickly and efficiently resolved complaints and escalated issues. Handled customer inquiries and suggestions courteously and professionally.
• Processed customer service orders promptly to increase customer satisfaction.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Trained new personnel regarding company operations, policies and services.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Informed customers of promotions to increase sales productivity and volume.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Contributed to event marketing, sales and brand promotion.