La’Quanda McGeachy
Mckinney,TX
Summary
As a seasoned professional with extensive experience in talent acquisition, performance management, and organizational development, I have a proven track record of leading strategic initiatives that enhance operational efficiency and drive business growth. My expertise in crafting compelling value propositions and demonstrating strong business acumen has consistently resulted in improved employee performance and satisfaction. With a background in the hospitality industry, I bring a customer-centric approach to talent strategy, ensuring alignment with organizational goals and fostering a high-performance culture. I possess a demonstrated ability to lead teams in fast-paced environments, utilizing exceptional presentation and communication skills to engage stakeholders at all levels. My commitment to continuous improvement and innovation has been instrumental in implementing effective talent strategies that support organizational success. I am now seeking to leverage my skills and experience as a Senior Director of Talent Strategy and Operations, where I can contribute to the development and execution of comprehensive talent strategies that drive organizational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr Regional Training Consultant
Dine Brands Global
10.2022 - Current
- Directed the training efforts across 336 locations and 15 states, developing and delivering tailored training programs to meet the specific needs of each area
- Successfully managed the implementation of new training initiatives, leading to a 5% improvement in employee performance, customer satisfaction, and talent acquisition efforts
- Collaborated with regional leadership teams to identify training gaps and develop solutions, resulting in a reduction in turnover, increase in productivity, and sales
- Demonstrated strong business acumen in spearheading the integration of technology-based learning platforms, improving training efficiency and reducing overall costs by 21%
- Facilitated workshops, seminars, and training sessions for employees at all levels, enhancing their skills, contributing to career advancement opportunities, and reinforcing the value proposition of the company
- Provided ongoing coaching and support to regional trainers, ensuring consistent delivery of high-quality training programs and performance management
- Demonstrated the ability to lead in a fast-paced environment, adjusting strategies to meet evolving needs while maintaining a focus on hospitality and customer experience
Director of Operations
Sprint Fast Wireless
Nicholasville, USA
04.2019 - 09.2021
- Led the sales operations team, supporting 150 employees and driving excellence, efficiency, and overall business performance
- Executed strategic initiatives, streamlining processes, increasing productivity, and improving sales performance through effective talent acquisition and development strategies
- Optimized CRM systems, enhancing data accuracy and improving forecast accuracy by 23%, showcasing strong business acumen and analytical skills
- Collaborated with leadership, managing dashboards and KPIs, providing actionable insights to enhance performance management and support sales goals
- Managed budget, ensuring resource efficiency, delivering impactful sales support initiatives, and improving team performance in a fast-paced environment
- Identified selling skill gaps and created tailored development plans, helping the team meet and exceed sales metrics & quota assignments
Retail Trainer
IG Technology Solutions
Greenville, USA
03.2017 - 03.2019
- Maintained retail database and facilitated the smooth scheduling of retailers for classroom or in-store training sessions
- Worked closely with the software team to maintain training software, ensuring that training programs were up to date and aligned with business objectives
- Coordinated internal training needs with product needs, ensuring that all team members were equipped to represent the company effectively
- Led meetings about new products, sharing knowledge and presentation skills to communicate key product features and benefits
- Prepared lesson plans, including methods, media, and documentation, to ensure effective knowledge transfer and skills development
District Manager
Verizon Wireless
Greensboro, USA
08.2011 - 03.2017
- Led operations for 9 retail locations within the district, overseeing sales performance, customer satisfaction, and operational efficiency
- Developed and executed strategic sales plans that resulted in an 11% increase in district revenue and consistently exceeded sales targets
- Managed and mentored a team of 10 General Managers, providing leadership training, performance feedback, and supporting talent acquisition efforts to drive employee engagement and achieve corporate goals
- Collaborated with senior leadership to implement company-wide initiatives at the district level, improving customer experience and operational performance
- Analyzed sales trends, market conditions, and competitor activity, adjusting strategies to maximize profitability and market share, leveraging strong business acumen
Solutions Manager
Verizon Wireless
Greensboro, USA
08.2011 - 03.2017
- Directed daily operations of South Lake Mall location, managing a team of 18 employees and driving performance across sales, customer service, and operations
- Consistently exceeded store sales targets by 12% through effective team management, customer engagement, and operational excellence
- Implemented sales training programs and coaching initiatives, resulting in a 15% improvement in staff performance and customer interactions
- Managed inventory, staffing, and financial performance, ensuring alignment with company goals and optimal store operations
- Developed and maintained strong relationships with local communities and businesses, enhancing Verizon’s presence and brand recognition
Education
Bachelor of Arts - Psychology, Religious Studies
The University of North Carolina at Greensboro (UNCG)
Masters of Industrial Organization Psychology - Psychology, Industrial Organizational
Southern New Hampshire University
Skills
- Recruiting
- Talent Acquisition
- Performance Management
- Value Proposition
- Business Acumen
- Presentation
- Hospitality
- Program Development
- Training and Development
- Social media strategy
- Web content management
Awards
- Big Dog Award, 2022, Dine Brands Global
- Winners Circle
- 2013
- 2015
- Verizon
Accomplishments
- Big Dog Award 2022 (Dine Brands Global0
- Winners Circle (Verizon 2013, 2015)
Certification
- ATD Certification
- Six Sigma
Timeline
Sr Regional Training Consultant
Dine Brands Global
10.2022 - Current
Director of Operations
Sprint Fast Wireless
04.2019 - 09.2021
Retail Trainer
IG Technology Solutions
03.2017 - 03.2019
District Manager
Verizon Wireless
08.2011 - 03.2017
Solutions Manager
Verizon Wireless
08.2011 - 03.2017
Bachelor of Arts - Psychology, Religious Studies
The University of North Carolina at Greensboro (UNCG)
Masters of Industrial Organization Psychology - Psychology, Industrial Organizational
Southern New Hampshire University
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