Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Shandrice Stovall

Charlotte,NC

Summary

Devoted professional with hands-on experience cultivating warm, nurturing environments for children. Talented in organizing and leading educational activities and monitoring behavior. Observant team player focused on promoting health and development in children.

Overview

25
25
years of professional experience

Work History

Shop Owner

DruzyDripCrystalz
Charlotte, NC
07.2024 - Current
  • Developed and implemented marketing strategies to increase sales.
  • Created a customer loyalty program to reward repeat customers.
  • Maintained inventory levels by ordering stock as needed.
  • Processed payments, calculated taxes, and prepared invoices for customers.
  • Assisted with product development to create new items for the store.
  • Planned in-store displays to attract shoppers and promote products.
  • Organized special events such as promotional days or discounts to boost sales.
  • Analyzed sales data to identify opportunities for growth.
  • Reviewed financial statements regularly to assess profitability of operations.
  • Established policies regarding pricing, promotions, refunds, returns.
  • Determined marketing strategies by studying advertisements, display plans and sale promotions.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.

Server

Holiday Inn
Charlotte, NC
01.2017 - 06.2020
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.

Server

Outback Steakhouse
Charlotte, NC
02.2015 - 02.2017
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Presented menus and answered questions regarding items.
  • Set up tables in between patrons to reduce wait times.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Responded to ad hoc cleaning duties at end of shift.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Customer Service Cashier

Bojangles' Restaurants
Charlotte, NC
08.2012 - 02.2015
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

CNA

Heritage Hall Nursing Home
Agawam, MA
01.2002 - 08.2012
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

Daycare Assistant

Mema's Daycare
Springfield, MA
01.2000 - 01.2008
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Provided supervision and care to young children ranging from infants to pre-school age.
  • Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
  • Ensured safety of the children by monitoring their play areas and activities throughout the day.
  • Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
  • Developed positive relationships with parents through communication about their child's daily activities.
  • Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
  • Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
  • Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
  • Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
  • Established routines that provided consistency for young learners resulting in better behavior management skills.
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.

Education

Associate of Arts - Health Care Administration

Holyoke Community College
Holyoke, MA
06-2003

Skills

  • Activity Planning
  • Meal coordination
  • Lesson Planning
  • Activities Planning
  • Pupil supervision
  • Activities leadership
  • Safety and supervision
  • Rapport Building
  • Structured activity planning
  • Care Planning
  • Recreational supervision
  • Classroom Organization
  • Infant Care
  • Cleaning and sanitizing
  • Special Needs Care

Websites

Timeline

Shop Owner

DruzyDripCrystalz
07.2024 - Current

Server

Holiday Inn
01.2017 - 06.2020

Server

Outback Steakhouse
02.2015 - 02.2017

Customer Service Cashier

Bojangles' Restaurants
08.2012 - 02.2015

CNA

Heritage Hall Nursing Home
01.2002 - 08.2012

Daycare Assistant

Mema's Daycare
01.2000 - 01.2008

Associate of Arts - Health Care Administration

Holyoke Community College

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Shandrice Stovall