Krystal R. Carter

• Produced consistently high-quality baked goods for customers.
• Complied with health and safety codes to protect staff and customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
• Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
• Trained and supervised new employees on bakery operations and procedures.
• Adjusted recipes based on available ingredients or dietary restrictions,
• Created appealing displays to showcase products in bakery.

• Ensured extraordinary guest experiences over the years creating long lasting relationships.
• Ensured ongoing success bakery-cafe.
• Lead, managed, developed, and maintained team.
• Assisted GM in leading and supervising over 55 + team members.
• Planned and managed staffing needs, shift schedules, and team development.
• Hired and trained new team members-kept team motivated, encouraged, and engaged.
• Managed team performance to ensure bakery-cafe goals and that quality standards are met.
• Coached managers, team leads, and associates on responsibilities and delegated tasks accordingly.
• Recognized and celebrated individual and team achievements.

Growth, Sales, and Profit

• Assisted GM in maintaining bakery-cafe costs and inventory.
• Managed associates labor to support and drive profitability.
• Executed company's and cafes strategies for sales growth and flow-through.

Operations and Services

• Ensured Panera's standard of excellance are always maintained and improved.
• Motivated team to meet or exceed bakery-cafe goals.
• Adhered to the cafe systems and processed to accomplish day to day operations.
• Ensured food safety standards are fully maintained.

2020-2022 Team Manager

• Coached and motivated team to meet and exceed goals in sales, speed of service, order accuracy and abiding by the health of the cafe.
• Trained team on food safety,and ensured it was maintained according to standards.
• Hired and onboarded new associates and provided ongoing training and development, and constructive feedback as needed.
• Kept team engaged, enthusiastic and celebrated individual and team success.
• Continually built on loyal customers relationships while gaining new ones.

2015-2020 Catering Lead

• Managed production of orders.
• Tracked mileage and healthy tips for proper reporting and filing.
• Personally delivered orders to customer events with a smile, organization and impressive presentation.
• Gained trust with customers, and businesses.
• Ensured product freshness, order of delivery time, and order accuracy.

2011-2015 Restaurant Team Member

• Welcomed all guests with warmth, and a smile.
• Rung up all orders quickly and accurately.
• Remained up to date on new menu items and upsold or offered new items to customers.
• Stepped in to support team and managers.
• Conveyed energy, warmth, and passion for my work.
• Delivered excellent customer service ensuring long term relationships with guests and team members over the years.