Summary
Overview
Work History
Education
Accomplishments
References
Timeline
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Elizabeth Baker

Garland

Summary

I am a detail-oriented Volume Sales Marketer with a proven track record of exceeding sales plans, implementing organizational and training tools, and demonstrating strong Member Service skills. I am skilled at spotting potential issues at the beginning of a project and developing contingency strategies to deal with challenges. I meet every obstacle with professionalism, resilience, adaptability, and level-headedness. I have strong communication skills that create an environment in which all parts of the team are engaged, on the same page, and can quickly problem-solve. I self-manage effectively to complete tasks and thrive on being dependable and knowledgeable in every new position.

Overview

12
12
years of professional experience

Work History

Volume Sales Marketer

Costco Business Center
10.2022 - Current
  • Integral part in increasing warehouse Volume Sales from $6.4M FY22 to $10M FY24
  • Achieved increase in sales through implementing organizational processes to streamline and track orders through all stages including tracking quotes, cutting and scheduling of POs, payments via wire transfer and deposits
  • Work closely with all department and warehouse managers to clearly communicate and organize special sales needs on a daily basis
  • Ensure every department has a clear and detailed plan in order to meet deadlines
  • Communicate daily with Volume Sales Buyers, Treasury Department, Department Buyers and ICS
  • Create and maintain detailed calendars, trackers, and spreadsheets using Google Workspace
  • Develop relationships with members and all areas of their businesses from Owners and Purchasing Agents to truck drivers and receiving teams to create a strong sense of loyalty with the Costco Business Center and demonstrate excellent Member Service
  • Ring up high dollar orders with accuracy and honesty, keeping clear communication with the member through all stages of the transaction, including speaking to banks and credit companies when needed
  • Took the initiative to use OMS as a marketing research tool. I regularly check delivery orders for potential Volume members, and can easily build OMS orders for volume members
  • Handle Member satisfaction issues throughout the Volume Sales process. This includes finding solutions for incorrectly delivered product, damaged product, missed receiving appointments, and incorrectly cut POs


Commercial Appliance Marketer

Costco Business Center
05.2019 - 10.2022
  • Found creative ways to bring in potential members. This included working with local chambers of commerce and tax offices to find newly granted business licenses, building a relationship with the Texas State Fair, and working with Corporate to create PO accounts for school districts
  • Took the initiative to train myself in OMS and Culinary Depot procedures to better complete my job tasks. This includes building Customer Profiles, adding and changing Demographics, adding inventory in OMS Console, adding payment, finalizing orders, packing and picking orders in OMS Web Store
  • Handled service requests from members throughout the process to ensure member satisfaction, including updating BD Call Log when needed
  • Created multiple training guides for The Commercial Appliance Program that have been shared with all warehouses and used by department Buyers
  • Requested by D24 Buyers and Regional Marketing Manager to assist with opening multiple Business Centers in order to train Marketing Managers and Marketers on Commercial Appliance Program
  • Responsible for Commercial Appliance Special Order inventory reports during Physical Inventory
  • Met with members and contractors in new build restaurants to develop floor plans. Anticipated needs of the kitchens to ensure all appliances, parts, and connections were correctly ordered according to the member's build schedule
  • Assist in other areas of the warehouse as needed while maintaining Member Service

Cake Decorator

Costco Wholesale
06.2018 - 05.2019


  • Maintain a clean and organized work space while keeping high production numbers
  • Take and fulfill member's orders with accuracy
  • Show excellent Member Service while keeping focused on continued work
  • Manage and train seasonal and temp help in department


Bakery Manager

Market Street
11.2012 - 06.2018
  • Grew department from average $27k weekly sales to average $48k weekly sales while exceeding labor and shrink goals
  • Responsible for efficiently scheduling a team of 29 employees using Kronos, while maintaining a positive and productive work environment
  • Managed and oversaw daily tasks including writing production schedules, ordering supply trucks, ensuring floor stock levels, maintaining food safety standards, meeting with clients, and communicating with Regional Managers
  • Wrote training manuals and traveled throughout AZ, NM, and TX to train bakery teams in new locations
  • Educated myself on out of state food production laws, tax law, and store-specific union laws in order to properly tailor my training programs to each building
  • Worked with corporate to create R&D manuals for new products, creatively finding solutions that will both lower cost and provide the best product for the customer


Education

Bachelor of Arts in Sociology and Social Statistics -

Texas Tech University
Lubbock, TX
05.2011

Accomplishments

  • Member service skills through every daily interaction from answering phones to driving to member's warehouses for truckload deliveries. Create a positive experience for all members equally
  • Exceptional self-management skills developed through time-management, initiative and accountability to complete tasks quickly and thoroughly
  • Computer skills used daily to manage Google Sheets, Presentations, Email, OMS Software, Treasury Intranet, AS400, Calendars
  • Interpersonal skills to develop trusting relationships with team mates, leadership, members, and vendors
  • Communication skills used to facilitate multi-department logistics, keep all concerned parties up to date on any changes, reach out to vendors, carriers, and members in a professional and efficient manner
  • Problem solving used daily to rectify issues with vendors and receiving issues, member payment and order scheduling, and finding creative solutions to make sure we can effectively fulfill members needs
  • Quick adaptability to changing situations and priorities throughout the day while maintaining attention to detail in and composure in chaotic situations
  • Organizational skills that have helped in creating spreadsheets, trackers, and training tools used through multiple warehouses

References

  • Mathew Lewis, AGM
  • Keisha Daquigan, Marketing Manager

Timeline

Volume Sales Marketer

Costco Business Center
10.2022 - Current

Commercial Appliance Marketer

Costco Business Center
05.2019 - 10.2022

Cake Decorator

Costco Wholesale
06.2018 - 05.2019

Bakery Manager

Market Street
11.2012 - 06.2018

Bachelor of Arts in Sociology and Social Statistics -

Texas Tech University
Elizabeth Baker