Christine Shefchik
Summary
Accomplished Veterinary Technician with a proven track record at Oradell Animal Hospital Inc., enhancing patient care and streamlining processes. Skilled in medication administration and diagnostic imaging, with a knack for empathetic client education and team efficiency improvement. Demonstrated ability to exceed in fast-paced environments, improving service delivery and operational cost reduction by implementing strategic process optimizations.
Overview
43
43
years of professional experience
Work History
Veterinary Technician
Oradell Animal Hospital Inc.
01.2000 - 02.2023
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Rescue Manager
Center for Animal Care and Control
02.1995 - 02.2000
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Recruiter
Management Recruiters
02.1990 - 03.1995
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
Enrollment Specialist
Blue Cross and Blue Shield of New Jersey
07.1980 - 03.1990
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
Education
Bachelor of Arts - Business And Managerial Economics
Rutgers, The State University of New Jersey
Newark, NJ05.1980
Skills
- Medical History Collection
- Medication Administration
- Diagnostic Imaging
- Vaccine administration
- Intravenous injection
- IV Medication Administration
Timeline
Veterinary Technician
Oradell Animal Hospital Inc.
01.2000 - 02.2023
Rescue Manager
Center for Animal Care and Control
02.1995 - 02.2000
Recruiter
Management Recruiters
02.1990 - 03.1995
Enrollment Specialist
Blue Cross and Blue Shield of New Jersey
07.1980 - 03.1990
Bachelor of Arts - Business And Managerial Economics
Rutgers, The State University of New Jersey
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