Summary
Overview
Work History
Education
Skills
Timeline
Generic

Porscha Rhomas

Chandler,AZ

Summary

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Delivery Driver

UPS
Prescott Valley, AZ
07.2020 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Fostered positive working relationships with regular customers.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Created and submitted delivery and DOT logs.
  • Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
  • Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
  • Inspected load security and checked for damages.

Sales Associate

Gravitate Smoke Shop
Sun City, AZ
10.2020 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.

Cashier

Chipolte
Peoria, AZ
10.2015 - 07.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Customer Greeter

Walmart
Peoria, AZ
10.2015 - 07.2019
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Collect carts from around store.
  • Acted as first point of contact for visiting clients and customers.
  • Fielded customer complaints and notified managers.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Associate - Business Marketing

NORTHERN ARIZONA UNIVERSITY
Flagstaff, AZ

Associates - Business Marketing

Glendale Community College
Glendale, CA

Skills

  • Great communication skills
  • Knowledge of computer software
  • Customer Service skills
  • Certified to operate package car
  • Certified on air ramp
  • Certified to operate forklift
  • Payment Processing
  • Dependability and Honesty
  • Delivery and Shipment Records
  • Ability to Lift 50 Pounds
  • Communication and Interpersonal Skills
  • Problem Solving
  • Attention to Detail
  • Customer Relationships
  • Valid Driver's License
  • Service Calls

Timeline

Sales Associate

Gravitate Smoke Shop
10.2020 - 07.2021

Delivery Driver

UPS
07.2020 - Current

Cashier

Chipolte
10.2015 - 07.2021

Customer Greeter

Walmart
10.2015 - 07.2019

Associate - Business Marketing

NORTHERN ARIZONA UNIVERSITY

Associates - Business Marketing

Glendale Community College
Porscha Rhomas