Tommy Swaim

As an Account Manager at Oxford Global Resources, I lead business-to-business sales, specializing in the Information Technology and Engineering sectors. Trusted by over 15 key accounts, I provide strategic guidance on optimal staffing models, consistently surpassing sales targets and fostering robust relationships. Collaborating seamlessly with the Delivery Team, I identify, screen, and place top-tier technical resources across California. My strategic approach ensures client satisfaction, growth, and profitability in the dynamic fields of IT and Engineering.

• Negotiated prices, terms of sales and service agreements.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Developed and implemented strategies to increase client retention.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Due to exceptional performance, offered the role at First American’s Home Builder Division as an associate Escrow Officer on the Relief Escrow Support Team. Fulfilled all duties of an Escrow Officer, facilitating multiple files simultaneously and ensuring smooth closing procedures. Improved processes and enhanced customer experience while identifying technical solutions.

• Evaluated loan requests and documents to verify accuracy and completeness.
• Opened incoming orders and set up escrow files within 2 hours of receiving the purchase agreement.
• Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
• Updated internal tracking systems regularly to maintain accurate records of active transactions for easy monitoring of progress updates by staff members.
• Handled an average of 50+ closings per month, able to work in seven different states with various statutory needs.

Joined a skilled team within Homebuilders Onshore Production Services, ultimately assisting all escrow offices within the division with a variety of basic yet diverse settlement tasks. Quickly became a prominent member of the team and helped create effective processes. Became the primary point of contact for training and implemented new processes for the department.

• Reduced downtime for equipment maintenance through effective scheduling and resource allocation.
• Resolved issues quickly to maintain productivity goals.
• Scrutinized production output and identified areas for improvement.
• Established robust performance evaluation systems to accurately monitor employee progress and provide valuable feedback for professional growth opportunities.
• Filled 35 UCC within a work day.

Improved TitleVest’s technology suite to ensure smooth placement of orders via the customer portal. Managed volumes of 50+ filings daily and efficiently executed tasks promptly. Provided successful training for new employees.

• Helped meet changing demands by recommending improvements to business systems or procedures.
• Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
• Gathered, organized and input information into digital database.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

As the Sales and Operations Coordinator at First American Title, I played a pivotal role in executing backend operations to support the top sales agents within our company. My responsibilities included engaging with clients, delivering compelling pitches of our services, and providing comprehensive information to meet their needs. This strategic approach not only ensured exceptional customer service but also allowed our top sales agents the freedom to concentrate on acquiring new customers.

• Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
• Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• · Executed all backend tasks for top sales agents, managing client interactions, service pitching, and information provision.