Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jontel Grady

Glendale,AZ

Summary

My objective is to secure a position that allows me to deliver an exceptional customer experience. I am a Perceptive and logical Data Analyst that communicates well with both technical professionals and Customers/users to identify and translate business requirements. Experienced driving data accuracy and integrity to exceed quality standards. Builds and leads teams of talented professionals to develop valuable process solutions and meet business objectives. I have oral and written skills to assist people in the work place as well as out. I can bring many assets to a company or organization that is looking for people to step in and make an immediate impact.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Security Assistant

Phoenix Union High School District
Phoenix, AZ
07.2018 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.

CSR - Customer Service Representative

Facility Source
Phoenix, AZ
01.2018 - 08.2018
  • As a CSR at Facility Source it was my job to take inbound phone calls to handle building maintenance
  • Stores would call in and request to have a part of their store fixed and I would put in a work order and get it sent out to a vendor that specializes in whatever the store needs fixed.

Transporter

Banner Health
Glendale, AZ
01.2014 - 01.2018
  • As a Transporter at Banner Health, I hold a Basic Life Support for Healthcare Providers certification from the American Heart Association
  • Experience navigating the entire campus, walking over 20 miles per shift
  • Transport patients safely and efficiently between various departments following appropriate transfer techniques and proper isolation/infection control procedures
  • Validate patients identity based on established department protocol
  • Remain alert to patient condition and promptly communicate changes to clinical staff
  • Assist with patient handling and lifting using appropriate patient safety equipment and appropriate safety procedures
  • Provide distribution services of requested items between various departments as needed in accordance with established procedures that may include medications
  • Respond to all job calls in a timely manner
  • Utilize computer system to track and update requests
  • Communicate status updates and location information as required in accordance with department protocols to help facilitate work flow
  • Collect, clean and disinfect patient care equipment and all other reusable items
  • Supply restocking, assume clerical duties of assigned area as necessary
  • Operate golf cart to provide distribution services
  • Required to transport deceased persons to the facility morgue.

Education

High School Diploma -

La Joya Community High School
Avondale, AZ
05.2014

Skills

  • MS4 Proficient Currently used
  • Cerner Proficient Currently used
  • Microsoft office (8 years)
  • Cerner
  • Kronos
  • Technical support
  • Software troubleshooting
  • Windows
  • Network Support
  • Microsoft Windows Server
  • Operating Systems
  • VPN
  • Firewall
  • DNS
  • IT support
  • Computer networking
  • LAN
  • WAN
  • Troubleshooting
  • TCP/IP
  • Account reconciliation
  • CPR & First Aid
  • November 2020 to November 2023
  • Scheduling Databases
  • Database Uploading
  • Advanced Excel Spreadsheet Functions
  • Collecting Information
  • Client Correspondence
  • Data Review
  • Project Tracking
  • Customer Care

Certification

  • CompTIA Training - A+ Certification (OCT-2022)

Timeline

Security Assistant

Phoenix Union High School District
07.2018 - Current

CSR - Customer Service Representative

Facility Source
01.2018 - 08.2018

Transporter

Banner Health
01.2014 - 01.2018

High School Diploma -

La Joya Community High School
Jontel Grady