Uju Frazier
Summary
Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence.
Overview
14
14
years of professional experience
Work History
Customer Service Attended to Customers
Universal Trust Bank
01.2001 - 01.2004
- Provided efficient and courteous service to customers, processing transactions accurately and efficiently
- Handled customer inquiries and resolved issues in a timely and professional manner
- Kept thorough records of all transactions and made sure the cash drawer was always balanced.
Head Customer Service/Branch Operation Manager
Intercontinental Bank Plc
01.2004 - 01.2008
- Managed customer service operations, ensuring high levels of customer satisfaction and retention
- Developed and implemented policies and procedures to improve service delivery and streamline processes
- Trained and supervised customer service staff, providing coaching and support to enhance performance.
Branch Operation Manager
Intercontinental Bank Plc
01.2006 - 01.2008
- Directed branch operations, including personnel management, budgeting, and compliance
- Implemented strategies to optimize workflow and increase efficiency, resulting in improved branch performance
- Developed and maintained relationships with clients and stakeholders to drive business growth and retention.
Operation Manager
Access Bank Plc
01.2009 - 01.2015
- Managed all aspects of branch operations, including sales, customer service, and administration
- Developed and executed strategic plans to achieve branch goals and objectives
- Led cross-functional teams to implement new initiatives and drive continuous improvement.
Logistics Coordinator
RXO Logistics
03.2018
- Coordinated logistics operations, including transportation, warehousing, and distribution, to ensure timely delivery of goods
- Implemented process improvements to streamline operations and reduce costs, resulting in increased efficiency and profitability
- Developed and maintained relationships with clients and vendors to facilitate smooth operations and meet customer needs.
Healthcare Administrator
Gains Nursing Home
10.2023
- Directed day-to-day operations of the nursing home, ensuring the highest standard of care for residents
- Implemented quality improvement initiatives to enhance patient satisfaction and outcomes
- Created and kept up rules and processes to guarantee adherence to legal specifications
- Oversaw staffing, training, and performance management of employees to ensure a high-performing team.
Education
Master of Healthcare Administration (MHA) -
Grand Canyon University
10.2024
Bachelor of Science in Economics (BSc) -
Ambrose Alli University, Ekpoma
06.2007
Skills
- Healthcare compliance
- Operations Management
- Patient Safety
- Organizational Development
Professional Accomplishments
- Demonstrated leadership skills in managing diverse teams and achieving business objectives in the banking and logistics industries.
- Proven track record of implementing process improvements and driving operational efficiency.
- A strong emphasis on establishing and preserving client connections combined with a strong customer service orientation.
- Commitment to continuous learning and professional development, as evidenced by pursuing a Master of Healthcare Administration to transition into the healthcare industry.
Examples Of Work
- Healthcare Administration Project, As part of my Master of Healthcare Administration program, I worked on a project focused on improving patient satisfaction scores in a hospital setting. My team and I conducted a comprehensive analysis of patient feedback data, identified key areas for improvement, and developed strategic initiatives to address these issues. We implemented new patient communication protocols, staff training programs, and quality improvement measures. As a result of our efforts, we observed a significant increase in patient satisfaction scores, demonstrating the impact of our project on enhancing the overall patient experience.
- Financial Analysis Report, During my tenure at Universal Trust Bank Plc, I was tasked with conducting a financial analysis of the bank's investment portfolio. I collected and analyzed data on various investment vehicles, assessed their performance, and evaluated risk exposure. I presented my findings and recommendations to senior management, highlighting areas of strength and areas for improvement. My analysis played a crucial role in informing strategic investment decisions, optimizing returns, and mitigating risk for the bank's investment portfolio.
Demographics - Personal Mission Statement
As a dedicated healthcare administrator, my mission is to lead with integrity, compassion, and innovation to improve the quality of healthcare delivery for all patients. I strive to create an environment where excellence in patient care is the standard, where staff are empowered and valued, and where continuous improvement and learning are embedded in our culture.
I am committed to:
Patient-Centered Care: Ensuring that every decision and action prioritizes the well-being, dignity, and needs of our patients, providing them with safe, effective, and compassionate care.
Leadership and Collaboration: Fostering a collaborative and supportive environment where healthcare professionals can thrive and work together seamlessly to deliver outstanding care.
Innovation and Improvement: Embracing innovative practices and technologies that enhance efficiency, reduce costs, and improve patient outcomes, while continuously seeking opportunities for growth and improvement.
Integrity and Accountability: Upholding the highest standards of ethical behavior, transparency, and accountability in all my actions and decisions, building trust with patients, staff, and the community.
Equity and Inclusion: Promoting equity in healthcare access and outcomes, and creating an inclusive environment that respects and values diversity among patients and staff.
Community Engagement: Building strong relationships with the community to understand and address their health needs, and to ensure our services are responsive and relevant.
Through my commitment to these principles, I aim to contribute to a healthcare system that is sustainable, equitable, and capable of meeting the evolving needs of the population, ultimately enhancing the health and well-being of our community..
References
- Josselyne Rodriguez, Specialist logistics, Rxo logistics, 2419 W Park Dr, Gainesville, GA, 30504, josselyne.rodriguez@rxo.com, 6785493525
- Dr. Douglas Sloan, Grand Canyon University, 3300 W Camelback Rd, Phoenix, AZ, 85017, Douglas.Sloan@my.gcu.edu
Timeline
Healthcare Administrator
Gains Nursing Home
10.2023
Logistics Coordinator
RXO Logistics
03.2018
Operation Manager
Access Bank Plc
01.2009 - 01.2015
Branch Operation Manager
Intercontinental Bank Plc
01.2006 - 01.2008
Head Customer Service/Branch Operation Manager
Intercontinental Bank Plc
01.2004 - 01.2008
Customer Service Attended to Customers
Universal Trust Bank
01.2001 - 01.2004
Master of Healthcare Administration (MHA) -
Grand Canyon University
Bachelor of Science in Economics (BSc) -
Ambrose Alli University, Ekpoma
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