Julian Calderon Garcia

• Order Fulfillment Team Member
• Fulfilled online customer orders promptly and accurately
• Provided exceptional customer service and resolved inquiries
• Ensured quick and efficient completion of tasks
  

Team Leadership (Promoted to Team Lead in July 2023)

• Supervised and guided a team of 40+ associates
• Managed and resolved customer complaints effectively
• Improved team performance by implementing efficient processes
• Conducted training sessions to enhance team skills and productivity
  

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

• Compared received packages against shipping documents.
• Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
• Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.