Sara Rodriguez Moreno
Watsonville,CA
Summary
Organized team leader builds positive rapport, inspires trust, and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Leading instead of managing. Making sure everyone has a positive experience at work while im a supervisor.
Overview
7
7
years of professional experience
Work History
Rides Supervisor, Lead, Ride Operator
Seaside Company
Santa Cruz , CA
2018.06 - Current
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Monitored workers for performance, professionalism and service quality.
- Trained workers in service policies, safety requirements and specifics of activities.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Operated production machinery safely to reduce workplace accidents.
- Worked different stations to provide optimal coverage and meet production goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Trained new team members by relaying information on company procedures and safety requirements.
Foodservice
Seaside Company
Santa Cruz , CA
2021.08 - 2022.01
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Learned other teammates' work tasks to train as backup.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Greeted customers at counter to fulfill requests and answer questions.
- Cooked batches of food according to standard recipes.
- Created appealing food arrangements for party trays and specialized orders.
Cashier
Marshalls TJX Companies
Santa Cruz , CA
2019.12 - 2020.03
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Completed inventory counts and ordered merchandise.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Stock Associate
Marshalls TJX Companies
Santa Cruz , CA
2019.12 - 2020.03
- Blocked and faced products on displays and shelves in accordance with company policy.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Checked and pulled defective or expired products from shelves.
- Completed physical inventory counts each month.
- Answered customer questions and provided detailed product information.
Clean Bathrooms (volunteer)
Seaside Company
Santa Cruz , CA
2020.05 - 2022.06
- Mopping
- sweeping
- restocking hygiene/feminine products sweeping
- I volunteered for another department during the pandemic
- making sure guest were wearing masks
Voluntary Worker
Calabas Elementary
Watsonville , CA
2018.05 - 2018.08
- I would tutor fourth grader with their homework.
- Do fun activates such as dogeball, soccer arts n crafts, and make sure kids were having fun.
- Supervise fourth graders.
Education
No Degree - Business
Cabrillo College
Aptos, CAHigh School Diploma -
Renaissance High
La Selva Beach, CA11.2019
Skills
- Ride set up
- Emergency evacuation procedures
- Ticket taking
- Safety Procedures
- Customer assistance
- Love helping others
- Fast learner
- On time
- billingual
Timeline
Foodservice
Seaside Company
2021.08 - 2022.01
Clean Bathrooms (volunteer)
Seaside Company
2020.05 - 2022.06
Cashier
Marshalls TJX Companies
2019.12 - 2020.03
Stock Associate
Marshalls TJX Companies
2019.12 - 2020.03
Rides Supervisor, Lead, Ride Operator
Seaside Company
2018.06 - Current
Voluntary Worker
Calabas Elementary
2018.05 - 2018.08
No Degree - Business
Cabrillo College
High School Diploma -
Renaissance High