Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Scholarships
Timeline
Hi, I’m

Jenny Ovall

Watertown ,SD

Summary

Dynamic business leader with extensive experience at Maurices, excelling in staff management and customer relations. Proven track record in enhancing customer satisfaction and developing high-performing teams. Skilled in financial management and strategic planning, fostering relationships that drive repeat business and referrals. Committed to creating efficient operations and a positive workplace culture.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Knowledgeable with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.

Overview

24
years of professional experience

Work History

Jenny's Lil Jellybeans

Owner Operator of Jenny's Lil Jellybeans
05.2023 - Current

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Maurices

Manager
04.2012 - 09.2023

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

Avera Brookings Medical Clinic

Medical Transcriptionist
05.2001 - 11.2017

Job overview

  • Corrected grammar, spelling, and syntax mistakes in medical records.
  • Accurately documented medical dictation to record patient care records.
  • Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
  • Enhanced accuracy of medical records by transcribing detailed physician dictations.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
  • Improved turnaround time for report generation by efficiently managing transcription tasks.
  • Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
  • Applied medical terminology related to provider-specific treatments and techniques.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Transcribed and edited physician reports from dictation using [Software].

Education

Mount Marty
Watertown, SD

BBA from Business Administration Human Resources
05-2027

University Overview

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business management
  • Business planning
  • Strategic planning
  • Staff management
  • Marketing
  • Financial management
  • Staff hiring
  • Business administration

Accomplishments

Accomplishments
  • Collaborated with team of two in the development of Paint the Barn Purple fundraiser.
  • GSI Board
  • SHRM member

Affiliations

Affiliations
  • St Martins GPL

Scholarships

Scholarships

Women and Giving Advisory Committee 

Denny Holien 

Timeline

Owner Operator of Jenny's Lil Jellybeans
Jenny's Lil Jellybeans
05.2023 - Current
Manager
Maurices
04.2012 - 09.2023
Medical Transcriptionist
Avera Brookings Medical Clinic
05.2001 - 11.2017
Mount Marty
BBA from Business Administration Human Resources

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