Nicole Dennis
Balch Springs,TX
Summary
Proven Health Information Management Technician with a track record of enhancing data accuracy and patient information security at Baylor Institute for Rehabilitation. Expert in electronic health records management and known for exceptional attention to detail. Achieved significant improvements in document processing efficiency and quality control, ensuring compliance with HIPAA guidelines.
Overview
23
23
years of professional experience
Work History
Health Information Management Technician
Baylor Institute for Rehabilitation
Dallas, Texas
10.2001 - 02.2025
- Reviewed patient records for accuracy and completeness, ensuring all required information was included.
- Performed quality assurance audits of existing medical records to ensure accuracy of documentation.
- Retrieved, sorted, and filed health information documents in assigned locations.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Processed requests for release of medical records in accordance with applicable laws and regulations.
- Responded promptly to inquiries from physicians, nurses, administrators, and legal representatives regarding the status of patient records.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Performed quality checks to drive accuracy of release, confidentiality and invoicing.
- Scanned charts after patient discharge to make charts available to requesters.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Responded promptly and professionally to customer inquiries via telephone or email.
- Reviewed requester information in compliance with HIPAA guidelines to obtain patient data from electronic, off-site, or physical records.
- Compiled and organized medical documents for release of information requests.
- Prepared correspondence notifying requestors when additional documentation is needed prior to releasing requested documents.
- Managed databases containing PHI associated with releases of information requests.
- Created reports summarizing data from release of information requests.
Education
GED -
Franklin D Roosevelt High
Dallas, TX05-1993
Skills
- Document scanning
- Medical records retrieval
- Data entry
- Strong attention to detail
- Decision-making
- Quality control monitoring
- Electronic health records management
Timeline
Health Information Management Technician
Baylor Institute for Rehabilitation
10.2001 - 02.2025
GED -
Franklin D Roosevelt High
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