Kayce Purcell
Colorado Springs,CO
Summary
Passionate and creative problem solver returning to the workforce after a resolved medical leave. Optimistically searching for a position to apply vast knowledge and numerous skills effectively. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in project management, scheduling, and estimating. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Leave - Resolved
Medical Leave of Absence
05.2022 - Current
- Spent time learning new skills such as sewing and 3D printing through online courses
- Opened Etsy shop and learned fundamentals of running small business such as developing business plan, keeping track of inventory and working hours, marketing, finances, scheduling, etc
- Increased shop sales after implementing new business knowledge
- Learned patience, understanding, and tenacity while working to heal myself
Hardware Associate
Home Depot
05.2020 - 08.2021
- Worked well with team to provide excellent and efficient customer service
- Multitasked to maintain accurate inventory levels by restocking shelves and conducting regular product audits which decreased amount of missing inventory overall
- Utilized previous experience and knowledge to provide customers with handling, usage, techniques, and safety information for tools and other hardware
- Collaborated with team members to organize store displays and promotional setups to boost sales
- Assisted in receiving and processing shipments, ensuring timely and accurate product availability
- Responded to customer inquiries and resolved complaints in professional and courteous manner
- Upheld store standards by maintaining cleanliness and organization in assigned work areas
- Participated in training programs to stay updated on product knowledge, store policies, and safety procedures
- Collaborated with team members to optimize store operations and improve overall efficiency.
Makerspace Technician
Idea Forge at the University of Colorado at Boulder
08.2019 - 05.2021
- Conducted hands-on workshops and classes to educate members on safe and effective use of woodworking and makerspace tools
- Developed and implemented curriculum for various skill levels, enhancing members' proficiency and confidence in tool usage
- Collaborated with members to design and execute woodworking projects, providing guidance and support throughout process
- Maintained and repaired woodworking and makerspace equipment to ensure optimal performance and safety
- Managed inventory of tools and materials, restocking supplies as needed to support ongoing projects and classes
- Organized and facilitated open shop hours, providing members with access to tools and equipment for personal projects
- Coordinated and supervised shop improvement projects, including layout optimization, tool maintenance, and safety enhancements
- Promoted culture of safety by enforcing shop rules, conducting safety orientations, and monitoring members' adherence to guidelines
- Collaborated with staff to maintain clean, organized, and welcoming shop environment.
Smith (Student Employee)
Idea Forge at the University of Colorado at Boulder
09.2018 - 05.2020
- Adapted to and executed variety projects from different head engineers
- Developed skills in 3D printing, laser cutting, sewing, welding, general machining and woodworking, and electrical components
- Conducted events held at Idea Forge for various organizations associated with university
- Coordinated and managed scheduling of conference rooms and makerspace equipment to ensure efficient use and availability
- Organized and facilitated workshops, events, and training sessions for students and faculty to promote makerspace utilization
- Assisted in receiving and processing shipments, ensuring timely and accurate product availability
- Responded to customer inquiries and resolved complaints in professional and courteous manner
- Upheld store standards by maintaining cleanliness and organization in assigned work areas
- Participated in training programs to stay updated on product knowledge, store policies, and safety procedures
- Contributed to development and implementation of policies and procedures to enhance makerspace operations and user experience
- Performed administrative tasks such as filing, data entry, photocopying, mail sorting, and scanning documents
- Provided customer service to students and staff by answering phones, responding to emails, resolving inquiries, and providing information
- Compiled data from surveys or other sources for statistical analysis purposes
Combat Robotics Team Lead
University of Colorado at Boulder
09.2018 - 11.2019
- Led diverse team of engineers to construct custom combat robot that competed in various competitions across Colorado and California
Customer Service Associate
Target
05.2018 - 05.2019
- Provided exceptional customer service by addressing inquiries, resolving issues, and processing returns or exchanges in timely and efficient manner
- Managed and processed various transactions, including purchases, refunds, and gift card activations, while maintaining accuracy and compliance with company policies
- Handled customer complaints and escalated issues to management when necessary, ensuring satisfactory resolution and positive shopping experience
- Assisted customers with locating merchandise, checking product availability, and navigating store layout to enhance their shopping experience
- Managed and balanced cash drawer, processed payments, and performed end-of-day reconciliation to maintain accurate financial records
- Maintained clean and organized work area, including customer service counter and surrounding area, to uphold store standards and professionalism
- Educated customers on Target's loyalty programs, promotions, and services to encourage enrollment and enhance customer engagement
- Collaborated with team members to address operational issues, improve processes, and contribute to positive and cohesive work environment
- Participated in training programs and remained updated on store policies, procedures, and product knowledge to provide accurate and informed assistance to customers
- Maintained organized system for tracking customer interactions and feedback
- Demonstrated active listening skills when responding to customer questions and complaints
- Maintained knowledge of current sales promotions and new product releases
General Engineering Project Manager
University of Colorado at Boulder
08.2018 - 12.2018
- Worked closely with team of varying skills to calculate and produce working model of water vortex to be used as physical phenomenon demonstration
- Built on existing knowledge of physics and focused on small details to develop handmade instruments that played single frequency.
Society of Physics Student President
University of Northern Colorado
08.2017 - 02.2018
- Helped students with various projects that I created myself, such as building model rocket and circuit kit
- Observed the effects of propulsion on model rocket and learned about different uses of circuits and how they can be constructed.
Education
Some College (No Degree) - Architectural Engineering
University of Colorado At Boulder
Boulder, COSome College (No Degree) - Business Management And Entrepreneurship
University of Colorado At Boulder
Boulder, COSome College (No Degree) - Physics
University of Northern Colorado
Greeley, COSkills
- Microsoft Office Suite
- Marketing
- Account Payable and Receivable
- Photoshop
- Engineering and Construction Drawings
- Construction Estimating
- Scheduling
- Mathematics
- Computer Skills
- Manufacturing
- Curriculum Development
- Customer Service
- Cash Handling
- Hardware Solutions
- Retail
- Visual Art
- CAD
- Research
- Project Management
- 3D Printing
- Laser Cutting
- MIG Welding
- Event Coordination
- Woodworking
- Power Tools
- Sales
- SolidWorks
- Revit
- Project Planning
- Data Analysis
- Project scope
- Building Systems
- Design
- Self-Management
- Teamwork
- Leadership
- Attention to Detail
- Creative
- Written Communication
- Oral Communication
- Organization
- Dependable and Responsible
- Problem-Solving
- Analytical
- Innovative
- Office Administration
- Report Writing
- Presentation Design
- Data Entry
- Proposal Writing
- Clerical Support
- Minute Taking
- Spreadsheet Management
- Microsoft Excel
- Budget Tracking
Certification
- Driver's License
- SolidWorks Certification
Timeline
Medical Leave - Resolved
Medical Leave of Absence
05.2022 - Current
Hardware Associate
Home Depot
05.2020 - 08.2021
Makerspace Technician
Idea Forge at the University of Colorado at Boulder
08.2019 - 05.2021
Smith (Student Employee)
Idea Forge at the University of Colorado at Boulder
09.2018 - 05.2020
Combat Robotics Team Lead
University of Colorado at Boulder
09.2018 - 11.2019
General Engineering Project Manager
University of Colorado at Boulder
08.2018 - 12.2018
Customer Service Associate
Target
05.2018 - 05.2019
Society of Physics Student President
University of Northern Colorado
08.2017 - 02.2018
Some College (No Degree) - Architectural Engineering
University of Colorado At Boulder
Some College (No Degree) - Business Management And Entrepreneurship
University of Colorado At Boulder
Some College (No Degree) - Physics
University of Northern Colorado
- Driver's License
- SolidWorks Certification
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