Kayce Purcell
Colorado Springs,CO
Summary
Passionate and creative problem solver returning to the workforce after a resolved medical leave. Optimistically searching for a position to apply vast knowledge and numerous skills effectively. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in project management, scheduling, and estimating. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Leave - Resolved
Medical Leave of Absence
Superior, CO
05.2022 - Current
- Spent time learning new skills such as sewing and 3D printing through online courses
- Opened Etsy shop and learned fundamentals of running small business such as developing business plan, keeping track of inventory and working hours, marketing, finances, scheduling, etc
- Increased shop sales after implementing new business knowledge
- Learned patience, understanding, and tenacity while working to heal myself
Hardware Associate
Home Depot
Boulder, CO
05.2020 - 08.2021
- Worked well with team to provide excellent and efficient customer service
- Multitasked to maintain accurate inventory levels by restocking shelves and conducting regular product audits which decreased amount of missing inventory overall
- Utilized previous experience and knowledge to provide customers with handling, usage, techniques, and safety information for tools and other hardware
- Collaborated with team members to organize store displays and promotional setups to boost sales
- Assisted in receiving and processing shipments, ensuring timely and accurate product availability
- Responded to customer inquiries and resolved complaints in professional and courteous manner
- Upheld store standards by maintaining cleanliness and organization in assigned work areas
- Participated in training programs to stay updated on product knowledge, store policies, and safety procedures
- Collaborated with team members to optimize store operations and improve overall efficiency.
Makerspace Technician
Idea Forge at the University of Colorado at Boulder
Boulder, CO
08.2019 - 05.2021
- Conducted hands-on workshops and classes to educate members on safe and effective use of woodworking and makerspace tools
- Developed and implemented curriculum for various skill levels, enhancing members' proficiency and confidence in tool usage
- Collaborated with members to design and execute woodworking projects, providing guidance and support throughout process
- Maintained and repaired woodworking and makerspace equipment to ensure optimal performance and safety
- Managed inventory of tools and materials, restocking supplies as needed to support ongoing projects and classes
- Organized and facilitated open shop hours, providing members with access to tools and equipment for personal projects
- Coordinated and supervised shop improvement projects, including layout optimization, tool maintenance, and safety enhancements
- Promoted culture of safety by enforcing shop rules, conducting safety orientations, and monitoring members' adherence to guidelines
- Collaborated with staff to maintain clean, organized, and welcoming shop environment.
Smith (Student Employee)
Idea Forge at the University of Colorado at Boulder
Boulder, CO
09.2018 - 05.2020
- Adapted to and executed variety projects from different head engineers
- Developed skills in 3D printing, laser cutting, sewing, welding, general machining and woodworking, and electrical components
- Conducted events held at Idea Forge for various organizations associated with university
- Coordinated and managed scheduling of conference rooms and makerspace equipment to ensure efficient use and availability
- Organized and facilitated workshops, events, and training sessions for students and faculty to promote makerspace utilization
- Assisted in receiving and processing shipments, ensuring timely and accurate product availability
- Responded to customer inquiries and resolved complaints in professional and courteous manner
- Upheld store standards by maintaining cleanliness and organization in assigned work areas
- Participated in training programs to stay updated on product knowledge, store policies, and safety procedures
- Contributed to development and implementation of policies and procedures to enhance makerspace operations and user experience
- Performed administrative tasks such as filing, data entry, photocopying, mail sorting, and scanning documents
- Provided customer service to students and staff by answering phones, responding to emails, resolving inquiries, and providing information
- Compiled data from surveys or other sources for statistical analysis purposes
Combat Robotics Team Lead
University of Colorado at Boulder
Boulder, CO
09.2018 - 11.2019
- Led diverse team of engineers to construct custom combat robot that competed in various competitions across Colorado and California
Customer Service Associate
Target
Superior, Colorado
05.2018 - 05.2019
- Provided exceptional customer service by addressing inquiries, resolving issues, and processing returns or exchanges in timely and efficient manner
- Managed and processed various transactions, including purchases, refunds, and gift card activations, while maintaining accuracy and compliance with company policies
- Handled customer complaints and escalated issues to management when necessary, ensuring satisfactory resolution and positive shopping experience
- Assisted customers with locating merchandise, checking product availability, and navigating store layout to enhance their shopping experience
- Managed and balanced cash drawer, processed payments, and performed end-of-day reconciliation to maintain accurate financial records
- Maintained clean and organized work area, including customer service counter and surrounding area, to uphold store standards and professionalism
- Educated customers on Target's loyalty programs, promotions, and services to encourage enrollment and enhance customer engagement
- Collaborated with team members to address operational issues, improve processes, and contribute to positive and cohesive work environment
- Participated in training programs and remained updated on store policies, procedures, and product knowledge to provide accurate and informed assistance to customers
- Maintained organized system for tracking customer interactions and feedback
- Demonstrated active listening skills when responding to customer questions and complaints
- Maintained knowledge of current sales promotions and new product releases
General Engineering Project Manager
University of Colorado at Boulder
Boulder, CO
08.2018 - 12.2018
- Worked closely with team of varying skills to calculate and produce working model of water vortex to be used as physical phenomenon demonstration
- Built on existing knowledge of physics and focused on small details to develop handmade instruments that played single frequency.
Society of Physics Student President
University of Northern Colorado
Greeley, CO
08.2017 - 02.2018
- Helped students with various projects that I created myself, such as building model rocket and circuit kit
- Observed the effects of propulsion on model rocket and learned about different uses of circuits and how they can be constructed.
Education
Some College (No Degree) - Architectural Engineering
University of Colorado At Boulder
Boulder, COSome College (No Degree) - Business Management And Entrepreneurship
University of Colorado At Boulder
Boulder, COSome College (No Degree) - Physics
University of Northern Colorado
Greeley, COSkills
- Microsoft Office Suite
- Marketing
- Account Payable and Receivable
- Photoshop
- Engineering and Construction Drawings
- Construction Estimating
- Scheduling
- Mathematics
- Computer Skills
- Manufacturing
- Curriculum Development
- Customer Service
- Cash Handling
- Hardware Solutions
- Retail
- Visual Art
- CAD
- Research
- Project Management
- 3D Printing
- Laser Cutting
- MIG Welding
- Event Coordination
- Woodworking
- Power Tools
- Sales
- SolidWorks
- Revit
- Project Planning
- Data Analysis
- Project scope
- Building Systems
- Design
- Self-Management
- Teamwork
- Leadership
- Attention to Detail
- Creative
- Written Communication
- Oral Communication
- Organization
- Dependable and Responsible
- Problem-Solving
- Analytical
- Innovative
- Office Administration
- Report Writing
- Presentation Design
- Data Entry
- Proposal Writing
- Clerical Support
- Minute Taking
- Spreadsheet Management
- Microsoft Excel
- Budget Tracking
Certification
- Driver's License
- SolidWorks Certification
Timeline
Medical Leave - Resolved
Medical Leave of Absence
05.2022 - Current
Hardware Associate
Home Depot
05.2020 - 08.2021
Makerspace Technician
Idea Forge at the University of Colorado at Boulder
08.2019 - 05.2021
Smith (Student Employee)
Idea Forge at the University of Colorado at Boulder
09.2018 - 05.2020
Combat Robotics Team Lead
University of Colorado at Boulder
09.2018 - 11.2019
General Engineering Project Manager
University of Colorado at Boulder
08.2018 - 12.2018
Customer Service Associate
Target
05.2018 - 05.2019
Society of Physics Student President
University of Northern Colorado
08.2017 - 02.2018
Some College (No Degree) - Architectural Engineering
University of Colorado At Boulder
Some College (No Degree) - Business Management And Entrepreneurship
University of Colorado At Boulder
Some College (No Degree) - Physics
University of Northern Colorado