Youlissa Garcia
Houston,TX
Summary
Detail-oriented professional with a bachelor's degree and extensive experience in customer service, accounting support, and administrative operations. Proven expertise in managing payments, data entry, scheduling, and handling both incoming and outgoing calls. Recognized for exceptional accuracy and organizational skills while consistently delivering outstanding service in fast-paced environments. Committed to enhancing operational efficiency and fostering positive client relationships through effective communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Customer Service / Accounting
AirTeam, LTD
01.2023 - 11.2025
- Scheduled 20+ appointments daily and coordinated service requests to improve workflow efficiency.
- Managed high-volume incoming and outgoing calls while providing professional customer support.
- Prepared service documentation and resolved escalated customer concerns to ensure satisfaction.
- Trained and onboarded new hires, reinforcing customer service standards and best practices.
- Processed payments and prepared invoices with a high level of accuracy and attention to detail.
- Ensured accurate billing operations through timely payment processing and invoice management.
- Organized customer and financial records for efficient access and retrieval.
- Maintained accurate account records by entering, updating, and verifying data in internal systems.
Youth Development Counselor
YMCA
05.2022 - 08.2022
- Planned and led educational and recreational activities for 10 children, supporting development and daily structure
- Ensured the safety and well-being of all participants in accordance with YMCA standards.
- Promoted YMCA values through mentorship, teamwork, and positive reinforcement.
- Facilitated open communication between youths, their families, and other support systems to ensure consistency in care.
Sales Associate / Assistant Manager
Shoe Palace
12.2018 - 05.2022
- Processed cash and card transactions accurately while adhering to company cash-handling policies.
- Enhanced customer satisfaction by providing attentive service, resolving concerns promptly, and maintaining a welcoming store environment.
- Trained and supported new associates on customer service standards and sales procedures.
- Maintained inventory accuracy and assisted with stock organization and replenishment.
- Ensured a clean, organized, and visually appealing sales floor.
- Assisted 20+ customers per shift in selecting footwear, contributing to repeat business and positive customer experiences.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX05.2023
Associate of Arts - Criminal Justice
Lone Star College – North Harris
Houston, TX05.2020
Skills
- Critical Thinking & Problem Solving
- Customer Service & Client Relations
- Accounts Payable & Billing Support
- Data Entry & Financial Record Management
- Invoice Processing & Payment Posting
- Communication & Active Listening
- Teamwork and Collaboration
- Observation & Attention to Detail
- Microsoft Office (Word, Excel, Outlook)
- Friendly, positive attitude
Timeline
Customer Service / Accounting
AirTeam, LTD
01.2023 - 11.2025
Youth Development Counselor
YMCA
05.2022 - 08.2022
Sales Associate / Assistant Manager
Shoe Palace
12.2018 - 05.2022
Bachelor of Science - Criminal Justice
Sam Houston State University
Associate of Arts - Criminal Justice
Lone Star College – North Harris