Amanda Byrnes
Puyallup
Summary
Dynamic Behavioral Health Technician with a proven track record at Discovery Behavioral Health, excelling in crisis management and empathetic communication. Enhanced patient outcomes through evidence-based interventions and effective aftercare planning. Skilled in medication administration and documentation, fostering a culture of excellence and teamwork while maintaining professional boundaries.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician III
Discovery Behavioral Health
09.2021 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Maintained patient records, documenting changes in patient condition.
- Administered patient medications and tracked dosages.
Behavioral Health Technician Supervisor
Discovery Behavioral Health
05.2023 - 09.2024
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Completed twice weekly round reports and documented compliance for patient safety.
- Enhanced patient engagement through active listening and empathetic communication skills.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Performed and oversaw client intake procedures according to internal standards for new admissions.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Administered patient medications and tracked dosages.
- Maintained patient records, documenting changes in patient condition.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Case Manager
Discovery Behavioral Health
05.2018 - 09.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Increased client satisfaction through diligent follow-up and personalized support.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Created and managed WAQQR budget for patient housing.
Education
GED -
Green River Community College
Auburn, WASkills
- Active listening
- Documentation skills
- CPR AED First Aid
- De-escalation strategies and Crisis Management
- Aftercare planning
- Case documentation
- Rounds management
- SMART
- Medication administration
- Empathy and compassion
- Incident reporting
- Recovery-oriented approach
- Professional boundaries maintenance
- Trauma-informed care
Certification
- Crisis Prevention Intervention (CPI) - 2021 - Current
- CPR/First Aid/AED - 2021 - Current
- ServSafe Certification 2021 - Current
- SMART Certification
- Agency Affiliated Counselor Registration (AAC) 2022 - Current
Timeline
Behavioral Health Technician Supervisor
Discovery Behavioral Health
05.2023 - 09.2024
Behavioral Health Technician III
Discovery Behavioral Health
09.2021 - Current
Case Manager
Discovery Behavioral Health
05.2018 - 09.2024
GED -
Green River Community College
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