Alythia Foster
Attalla,AL
Summary
Driven Group Home Supervisor at Shepherd Heart LLC, adept in team management and behavioral management, enhancing resident life through personalized care plans. Excelled in crisis management, improving staff efficiency without exceeding budget by 20%. Skilled in multitasking, demonstrating exceptional teamwork and collaboration, ensuring high-quality administrative and care standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Group Home Supervisor
Shepherd Heart LLC
750 Walnut St Gadsden, Alabama 35954
05.2020 - 07.2025
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Customer Service Representative
Results-cx Companies
Telephone, TX
12.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Office Manager
Family Wellness Dr.Foster
Birmingham, Alabama
06.2012 - 06.2018
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Developed policies and procedures for effective practice management.
- Created organized filing system to manage department documents.
- Built and managed processes for tracking and monitoring department performance.
- Managed 8 employees with various personalities and from different cultures for large 8-physician practice.
Education
High School Diploma -
U.A.B Alabama
Birmingham, AL07.1984
Skills
- Staff Training and Development
- Team Management
- Behavioral Management
- Meal Planning
- Administrative duties
- Crisis Management
- Staff Scheduling
- Employee Performance Management
- Supply Ordering
- Teamwork and Collaboration
- Person-Centered Care Plans
- Multitasking
- Multitasking Abilities
Certification
- Certified [Job Title], - [Timeframe]
Timeline
Customer Service Representative
Results-cx Companies
12.2022 - 06.2024
Group Home Supervisor
Shepherd Heart LLC
05.2020 - 07.2025
Medical Office Manager
Family Wellness Dr.Foster
06.2012 - 06.2018
High School Diploma -
U.A.B Alabama