Sabrina Hernandez
Brownsville,Texas
Summary
As a sociology student, I have a solid academic background in Society and Social Institutions. I have honed my technical skills through my education in Social Science and Communication. I possess a deep understanding of Windows and proficiently use Microsoft Office and Power Point. I have a proven track record of excelling in both written and verbal communication and have demonstrated my ability to manage multiple tasks and meet deadlines effectively.
Currently, I am focused on pursuing my Master's degree in Vocational Rehabilitation counseling. My ultimate goal upon graduation is to gain valuable experience in my field of study and eventually establish my own private practice.
Overview
5
5
years of professional experience
Work History
Career Support Specialist
Brownsville, TX
05.2022 - 08.2022
- Engage with others successfully using strong verbal and written communication skills
- Provide participant support and help conduct oversight and monitoring of the 'Summer Earn and Learn (SEAL) program, a subsidized work experience for youth with disabilities
- I review payroll records for accuracy and ensure records are relayed timely for payroll processing
- Identify and report participant/ worksite/ supervisor issues to help coordinate proper resolution with the Regional Director, vocational rehabilitation staff, and BSU as well as other stakeholders
- Provide support and guidance to participants as needed
- Knowledge and understanding of local needs and resources
- Offer mentorship to youth with disabilities
- Work along with vocational counselors to find the best worksite for youth with disabilities that ensures their safety and well-being
- Collect, analyze, and report on data for use in operational planning
- Work successfully with diverse groups of coworkers to accomplish goals and address issues related to our services
- Work closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritize and organize tasks to efficiently accomplish service goals
- Juggle multiple projects and tasks to ensure high quality and timely delivery
- Demonstrate self-reliance by meeting and exceeding workflow needs
- Provide excellent service and attention to customers when face-to-face or through phone conversations
- Exceed customer satisfaction by finding creative solutions to problems
- Resolve interpersonal conflicts by listening, finding common ground, and building relationships
- Conducted assessments to obtain information for participant progression
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals
- Protected patient data in alignment with HIPAA privacy protocols
- Developed comprehensive client-driven case plan with short and long-term goals
- Constructed case notes and comprehensive reports for data entry into a shared- point portal
- Participated in case conferences with multi-disciplinary team to discuss program planning and progression
- Provided direct service and support by handling referrals for accommodation or resolving complaints
- Handled administrative procedures to meet objectives set by boards of directors or senior management
- Consulted with staff on resolution of complex service issues.
Receptionist
FairFax, VA
02.2022 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Displayed strong telephone etiquette, effectively handling difficult calls
- Assisted with customer requests and answered questions to improve satisfaction
- Identified needs of customers promptly and efficiently
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Understood and followed oral and written directions
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Volunteer
Student Involvement Fair
Brownsville
11.2020 - 01.2020
- Engaged with others successfully using strong verbal and written communication skills
- Successfully assisted with special events and programs by checking in participants and giving directions.
Volunteer
Cofounder of the UTRGV Sociology Club
Brownsville
01.2018 - 01.2020
- Experience of direction and management of club officials and operations
- Knowledge of office administration and computer operations
- Ability to communicate with club members, public and external organizations in a pleasant manner
- Established and implemented the overall committee agenda, annually
- Organized and participated in committee meetings and club activities, as needed
- Familiarity with attending and chairing club committee meetings.
Volunteer
Local Political Campaign
Brownsville
05.2018 - 05.2018
- Engaged with others successfully using strong verbal and written communication skills
- Volunteered over 15 hours with a political organization helping to promote voting elections for candidates in the City of Brownsville, Tx
- Educated residents and families about available services and resources
- Presented talks at community groups to promote organizational mission and programs.
Education
Bachelor of Arts Sociology -
The University of Texas Rio Grande Valley
12.2020
Master of Science - Vocational Rehabilitation Counseling
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- English
- Spanish
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook Office
- WPM
- Written communication
- Oral communication
- Interpersonal skills
- Self-motivated
- Team collaborations
- Project oversight
- Accountability
- Event planning
- Time management
- Pamphlet production
- Information logs
- Creative activities
- Engaging individuals
- Material handling
- Information distribution
- Community service
- Local issues awareness
- Environmental issues awareness
- Data collection
- Verbal communication
- Client meetings
- Monitoring progress
- Effective customer communication
- Customer service
Activitiesandaccomplishments
- UTRGV Sociology Club Member – Vice President
- South Padre Island – Coastal Cleaning
References
- Billy Ulibarri, Ph. D., Assistant Professor, Department of Sociology, College of Liberal Arts, Adams State University, 208 Edgemont Blvd., Alamosa, CO, 81101, billy_ulibarri@adams.edu
- Brianna L. Bautista, Emergency Management Specialist, Corpus Christi Fire Department, Office of Emergency Management, 2406 Leopard St., 4th Floor, Corpus Christi, TX, 78408, 956-435-2972, briannab2@cctexas.com
- Amie Bostic, Ph. D., Associate Professor, Department of Sociology, College of Liberal Arts, UTRGV, 1201 West University Drive, Edinburg, TX, 78539, 956-882-8894, amie.bostic@utrgv.edu
- Rey Tejada, Business Service Manager, Workforce Solutions Cameron, 1812 W. Jefferson Ave, Harlingen, TX, 78550, 956-479-7303, Rey.tejada@wfscameron.org
Timeline
Career Support Specialist
05.2022 - 08.2022
Receptionist
02.2022 - 06.2022
Volunteer
Student Involvement Fair
11.2020 - 01.2020
Volunteer
Local Political Campaign
05.2018 - 05.2018
Volunteer
Cofounder of the UTRGV Sociology Club
01.2018 - 01.2020
Bachelor of Arts Sociology -
The University of Texas Rio Grande Valley
Master of Science - Vocational Rehabilitation Counseling
The University of Texas Rio Grande Valley
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