Demitria Romero
Albuquerque,NM
Summary
Experienced professional with a strong background in customer relations, sales, and emergency communications. Mechanically inclined with excellent troubleshooting and problem-solving skills, especially in high-stress situations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Patrol/Gate Security
Tanoan Community Association
Albuquerque, NM
11.2024 - Current
Level 2 Clerk / Attendance Clerk
Albuquerque Public Schools
Albuquerque, NM
09.2023 - 11.2023
- Unlock front door for opening and lock door at time of closing
- Accept monetary donations, accept food donations, multiple phone lines
- Accept and deliver mail and all UPS and FedEx packages
- Assist volunteers with signing in and signing out
- Sign court-mandated community service paperwork
- Coordinate group volunteers
- Assist warehouse workers with everything and anything
- Assist Finance and Support with any of their needs
Customer Support Specialist
Roadrunner Food Bank
Albuquerque, NM
06.2019 - 03.2022
Credit Card Services
Alliance Data
Rio Rancho, NM
10.2015 - 06.2019
- Process Credit Card applications
Sales Associate
Phase II
Rio Rancho, NM
02.2003 - 10.2005
- Renew Customer Contracts by offering new promotions
Resolution Specialist/Retention
T-Mobile
02.2001 - 02.2003
- Resolve Customer Issues in all areas to Retain as T-Mobile Customers
Emergency 911 Operator
Sandoval County Sheriff's Department
Bernalillo, NM
06.1991 - 01.2001
- Data Entry from Deputies or Fire and Rescue
- Incoming 911 Calls and Dispatching Deputies or Fire and Rescue to 911 Calls Simultaneously
Education
High School Diploma - undefined
Bernalillo High School
Skills
Sales
Wireless Communications
Emergency Communications
Customer Relations
Troubleshooting
Problem Solving
Certification
- Certified Medical Dispatcher
- CentraLink
- Talk Safe Course
- Rio Rancho Department of Public Safety
Additional information
- Certificate of Achievement, Human Resources Learning and Development
- Mega Call Emergency Medical Dispatcher Course
Timeline
Patrol/Gate Security
Tanoan Community Association
11.2024 - Current
Level 2 Clerk / Attendance Clerk
Albuquerque Public Schools
09.2023 - 11.2023
Customer Support Specialist
Roadrunner Food Bank
06.2019 - 03.2022
Credit Card Services
Alliance Data
10.2015 - 06.2019
Sales Associate
Phase II
02.2003 - 10.2005
Resolution Specialist/Retention
T-Mobile
02.2001 - 02.2003
Emergency 911 Operator
Sandoval County Sheriff's Department
06.1991 - 01.2001
High School Diploma - undefined
Bernalillo High School