JESSICA STAPLETON
DANDRIDGE,Tennessee
Summary
Accomplished District Manager with a proven track record at all previous places of employment, adept in leadership development and financial management. Excelled in driving district growth, optimizing profitability, and enhancing customer relationships through strategic sales management and staff recruiting. Achieved significant sales goals by leveraging tactical business planning and performance metrics, demonstrating a keen ability to nurture talent and achieve operational excellence.
Overview
24
24
years of professional experience
Work History
District Manager
Firehouse Subs
01.2024 - 08.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed accounts to retain existing relationships and grow share of business.
Escalation Supervisor
Intuit
03.2019 - 05.2023
- Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
Store Manager/D.M.I.T.
Rue 21
09.2011 - 11.2019
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Store Manager
Claires Stores Inc
09.2003 - 03.2011
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
Family Dollar
07.2000 - 06.2003
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Applied Business - Business Administration And Management
WSCC/ETSU
05-2000
Skills
- Leadership Development
- Proposal Development
- Tactical business planning
- Financial Management
- Staff Recruiting
- Profitability Optimization
- Goal Setting and Performance Metrics
- Recruiting and Hiring
- District growth management
- Sales management
Timeline
District Manager
Firehouse Subs
01.2024 - 08.2024
Escalation Supervisor
Intuit
03.2019 - 05.2023
Store Manager/D.M.I.T.
Rue 21
09.2011 - 11.2019
Store Manager
Claires Stores Inc
09.2003 - 03.2011
Assistant Manager
Family Dollar
07.2000 - 06.2003
Associate of Applied Business - Business Administration And Management
WSCC/ETSU
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