Sales Force HR Expertise
Sudha Madala
Human Resources Specialist
Parsippany,NJ
Summary
Goal-oriented Human Resources Specialist with more than 15 years of experience in Human Resource Administration,training protocol development and policy implementation. Skilled in Talent Aquisition, Human Resource Information systems and Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
HR Specialist
SMK Global
05.2024 - Current
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
Virtual HR Specialist
SmartCheck - Impof IT Solutions Private Ltd
4 2022 - 4 2023
- Heading the Department of Human Resources Virtually with a team of professionals
- Hands-on Experience in Human Resources Strategic Business planning in coordination with IT departments
- Played a significant role in HR Regulatory and Compliance
- Handled entire Human Resource Operations from scratch
- Headed the team of recruitment and employee engagement
- Employee life cycle management
- Policy making
- Employee Orientation process setup
- Employee engagement outline set up
- Incorporated a system for Payroll, leaves and leave of absence
- Handled Payroll system and coordinated with the Finance team for monthly payouts, bonuses, and final settlements
- Policy making for retirement, virtual employment, and engagement models
- Incorporated HRIS
- Exit Process Outlining
- Legal process outlining
- Statutory and business regulations outlining
- Performance Management and appraisals
- Outlining competency mapping process for the career level mapping within the organization per the IT company standards.
- Implemented effective performance management systems to drive productivity and results.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Optimized inventory management, minimizing waste and reducing costs.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Initiated sustainability program, reducing company's environmental impact.
- Developed training materials to enhance staff proficiency and productivity.
- Restructured customer service process, ensuring quicker response times.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Increased efficiency by automating routine tasks with software solutions.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Improved team collaboration by initiating regular strategy meetings.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Facilitated workshops for professional development of junior staff members.
Manager - HR
Addnode India (Technia)
04.2016 - 08.2019
- Heading HR Department for the Organization strength over 200 employees across PAN India
- Accountable for managing HR Operations and HR Business Partnering for efficient functioning of HR Department
- Being Change Agent and launching innovative HR Practices for efficient resource utilization and improving Employee Engagement
- Up-scaling employees through Learning and Development initiatives for improving employee productivity and effectiveness
- Monitoring and mentoring Talent Acquisition Team to have quick turnaround and deriving better results
- Represented the HR function globally from the India forum
- Strategic planning and implementation of Compensation and Benefits
- Upgrading the payroll vertical to the latest needs of the employees
- HRIS
- Piloted the HRIS project globally from India and incorporated the HRIS for the India organization called “The People Hub”
- Handled the process of updating the Personal Identical Information of all the employees
- Set the process of skill management update and maintaining skill management directory globally from India
- Responsible for the personnel base administration and employee life cycle management
- HR scripts, promotion letters, salary revision letters, employee letters, relieving letters, terminations, memos etc
- Handled the process of ‘Workforce EXperience’ (WX) to make the HRIS tool a user-friendly tool for all employees as end users
- PMS
- Incorporated the manual PMS process to start the process with, and gradually shifted it to a Jira based PMS automated tool
- Hands on in managing the PMS process with regular touch bases with the line managers, mentors, Business area heads and employees
- Hands on in running the employee experience exercise to understand and control the grievances and further the attrition
- Managing the exercise of performance rating, salary revisions and distribution of letters annually
- Compensation & Benefits Management
- Designed the compensation structure for the organization as per the Indian legal and IT requirements
- Introducing a Flexible allowance plan structure with components like vehicle maintenance allowance, mobile allowance, internet allowance, children's education allowance and LTA
- Initiated the TDS, PF, Pension and ESI agreements
- Incorporated PF authorization and signatories including DSC registrations
- Hands-on with the PF changes in the process and the latest updates
- Registered the organization under MHLF, Apprenticeship acts and bonus acts
- Deft in designing and handling the performance bonus processes
- Thorough with the process of annual budgeting with finance, and departmental budgeting for the smooth processing of annual compensation & Benefits
- Thorough with processing the maternity bonus for the female employees availing the maternity leaves
- Incorporated the leave and absence regularization directly proportionating it to the monthly payroll
- Designed a process for per-diem payments
- Adroit with the process of Income taxation, Per-diem, Provident Fund, Pension and TDS process initiation and handling
- Gratuity process setup with the incorporation of LIC policy and a Corporate current bank account for the organization
- Incorporated an organization-wide group - medical insurance and personal accident insurance policies for all employees
- Incorporated a policy on employee benefits for a mobile allowance from the organization, in addition to the mobile allowance paid to the employees as a part of the Flexible allowance plan
- Set up the process for the organization-wide Income tax help desk, annual submissions of IT documentation and IT returns filing for the employees
- Channelized the process of Form 16s disbursement yearly
- Handling yearly negotiations with the service provider for the group medical insurance policy coverage etc
- Set up a process for additions, deletions, and negotiations on extra waivers basis the requirements of employees
- Set up a process for international travel insurance, baggage insurance and medical insurance for employees travelling on-site
- Incorporated an agreement with HDFC for food cards
- Currently in negotiations with ICICI for wallet cards to process the food card payments, fuel payments and gift card payments
- Set up a process for gifting employees on their special occasions like weddings, housewarming, or a newborn in the family
- Thorough in the process of handling the annual arrear payments to the employees according to their salary revisions
- Incorporated a process for USA Business area employees for the Shift allowances to be paid during their night shifts
- Introduced a policy for rewards and recognition framework as a part of compensation & benefits, to facilitate the good performers periodically
- Established the rates of per-diem for countries like Sweden, Switzerland, Germany, France, Slovakia, Austria, UK, Japan, USA
- Payroll
- Incorporated the Payroll process for India offices by setting up a payroll calendar for Inputs, final cut reporting, TDS payments, PF payments and other statutory processing from the company
- Initiated and coordinated with the Sweden Finance team for the payroll cheque processing monthly
- Deft with processing OTs and compensatory offs processes
- Shifted the manual processing of monthly payroll to a portal-based one having the pay slips, revision letters, form 16 etc., available over the portal
- Set the process for the Full and final settlements, rewards processing, bonus payments, leave encashments and Gratuity payments
- Coordinated and incorporated the salary accounts for Technia employees with various nationalized banks in India
- Current bank account opening in India for the company to process the salary NEFT payments
- Monthly payroll processing is incorporated and coordinated with our third-party payroll associate
- Reports & Analytics
- Set up the process for reporting compensation analysis in comparison with previous fiscal years
- Leave analysis considering various parameters like married, single, women, men and per department utilization levels for 5 years’ time period to observe the leave patterns
- Attrition analysis reporting for monthly, quarterly, bi-annually and annually for the India organization
- Reporting on the usage of HRIS portals on monthly basis
- Leavers & Joiners reporting on monthly basis to finance
- Utilization reporting and billing reporting per project and departments to the finance teams
- Employee Relations
- Set up the process for annual budgeting of all the activities related to employee relations
- Incorporated the cultural committees, and sports committees to handle the process of birthday bashes, work anniversary bashes, weekly cricket, tennis, indoor games like carroms, chess and a play station for employees’ recreation
- Coordinating on the occasional celebrations for Diwali, Addnode India university, Christmas, New year and Ramadhan celebrations organization-wide
- Incorporated few innovative practices like movie premier in the office on a Friday evening, playing activities like madads, secret santa etc., to maintain good employee relations
- In order to promote the best employee teaming, incorporated the breakfast on Fridays and snacks on every evening through out our offices in India
- HR Policy Making & Implementation
- Incorporated policies for India organization and formulated an ‘employee handbook’
- Payroll
- Per-Diem for International travels
- Expressions – an employee gifting policy for special occasions
- Leave, compensatory off and Absence policy
- Time entries & compliance policy.
Asst. Manager - HR
Verdex Software
04.2013 - 04.2016
- Asst
- HR Manager: Leading team of 3 HR and Recruitment professionals and managing employee strength of 150
- Managing execution of key HR activities like Employee On-boarding, Employee engagement, Performance Appraisal, Training and Development, Employee Separation etc
- Instrumental in hiring 150 Contract to hire employees for Technical, sales and marketing teams
- Incorporated the HR and Recruitment functions from scratch
- Up-scaling the payroll, compensation and benefits, policies, Employee life cycle management
- HR strategic planning and budgeting.
Executive HR
Deloitte Support Services India Pvt.Ltd
06.2008 - 04.2013
- Compensation & Benefits
- Periodic Compensation Analytics and report generation on the revised compensation global data
- Compensation analytics on the global date for Budgeting
- Involved in the discussions made by the global leaders to discuss about the appraisal compensation hikes during appraisal periods
- Generating compensation hike letters to the employees
- Generating reports to analyze the percentage gap of ratings and hence the compensation of each career level
- Comparative analysis for career level hike and compensative hikes for last 10 fiscal years from the current year
- Involved in discussions about variable bonus agreements each fiscal year according to ratings per each function, career level globally
- Generating variable bonus letters to the employees based on their ratings every fiscal year
- Payroll and Timesheet Compliance
- Payroll administration for audit and advisory employees
- Time sheet management and missing time sheet notification to employees
- Compilation of time sheets and sending the to the finance team and SAP team for further updating and processes
- Statutory benefits management, compliance and administration
- Well-versed with IT computation and with the procedures of filing IT Returns (Form 16)
- Hands on experience working on regulatory terms like PF, Gratuity
- Support to employees by guiding them on group medical insurance
- CPA And Non-CPA Computations
- Maintaining a mailbox for reimbursements of CPA and non-CPA expenses to the employees as per the guidelines of the company
- Involved in calculating the CPA and Non-CPA expenses and making reimbursements as applicable to the employees for their expenses towards taking tests and preparation manual
- Actively took part in writing the tool kit for CPA and Non-CPA Reimbursements and incorporated many suggestions and new changes to the system
- Responsible in processing Certifications for employees with bonus like CPA, CISSP, CISA etc
- Performance Appraisal Process
- Updating the DPME performance appraisal tool with the ratings, salary particulars
- Generating promotion letters and performance appraisal letters to the employees
- Appraisal data analytics with respect to the ratings, percentage hikes basis the gender, ethnicity, career level etc
- Analyzing the performance gap of each function and career level for the last 5 fiscal years from the current year
- Generating reports on appraisal improvements to the top leadership like Directors, Principal and Partners and respective global stake holders
- Front ending with the employees during and after their appraisal process to address to the concerns
- Periodic follow-up with employees, Feedback providers for their respective in time submissions of the self-appraisal and feedback forms
- Communicating with employees on their ratings after appraisal and updating the DPME tool accordingly with their feedback and hence taking it forward to the perusal of their managers and HR top management
- SAP HRIS and Reporting
- Hands on experience in working on SAP HR and BW modules as an end user
- Involve in seeking regular feedback from the HR Managers of different functions
- Provide standard reports like Availability, Boards, and Requirement reports for PPD’s from BW, SAP, STX and CRIS tools with Excel reports
- Updating Employee details into HR Tool like CPA Grades
- Coordinate all required systems changes and other support for transfers, new hires and exiting employees in CRIS and other systems
- Coordinate admin tasks, letters and CRIS changes for regional transfers, MDPs and GDPs
- CPA & CPE compliance monitoring
- Support Leaves of Absence process and relevant coordination with the stake holders and systems
- Team Handling Activities
- Responsible for transitioning end to end activities and Newly designed processes
- Handling Client calls and client feedbacks of the team as a Senior
- Analyze the processes and give the inputs on processes enhancement
- Work closely with the HR Managers for the New Hire programs
- Send emails to the counselors and On Boarding advisors with details of new hires
- Contacting new employees 30 and 60 days after they start to assist and answer questions
- Involved in hiring contractors
- Involved in the Recruitment process of the Talent pool for the team
- Involved in Yearend compensation of the employees
- Immigration Process
- Handling the Immigration process for the employees such as new H1B, extension of visas and Green Card
- Separation Process
- Plays active role in employee exit interviews
- Process and initiates exit process
- Contact employees to answer questions and get them needed information.
HR Executive
First Indian Corporation
09.2007 - 06.2008
- Recruitment, Selection and Induction
- Campus and off-campus placements
- Rolling Job Offer and handling employee joining formalities
- Drafting and conducting employee Induction
- HR Systems, Processes and Performance Management
- Setting up processes of HR function
- Formulation of HR policies and processes
- Designed Performance Appraisal system (MBO based)
- Managing Performance Management Program
- Employee separation
- Relieving formalities
- Employee termination processes.
Executive HR
Slangen Technologies
03.2006 - 09.2007
- Recruitment, Selection and Induction
- Campus and off-campus placements
- Rolling Job Offer and handling employee joining formalities
- Drafting and conducting employee Induction
- HR Systems, Processes and Performance Management
- Setting up processes of HR function
- Formulation of HR policies and processes
- Designed Performance Appraisal system (MBO based)
- Managing Performance Management Program
- Employee separation
- Relieving formalities
- Employee termination processes.
Education
Master of Business Administration - Human Resources & Marketing
ICFAI University
01.2004 - 05.2006
Bachelor of Science - Mathematics, Computer Science and Electronics
Sri Venkateshwara University
01.2001 - 05.2004
Skills
Recruiting
Core HR competencies
- Rich hands-on experience in setting up HR Practices and Processes for smooth and efficient functioning.
- Conceptualizing & launching innovative HR Practices for better Organization Branding, building capabilities, and improving Employee Engagement
- Proficient in HR Compliance and labour Laws in the Software Industry
- Heading HR Department and successfully managing multi-locations / teams across India
Personal Information
- Date of Birth: 01/13/1984
- Marital Status: Married
Awards
- Received ‘Best project’ recognition for ‘Competency Mapping’ at ICFAI University
- Penned an ‘article’ on Competency Mapping in the journals of ICAFI Business School
- Received ‘Best Trainee’ award in Malladi Drugs & Pharmaceuticals
- Recipient of ‘Best Performance’ award at FIC
- Recipient of ‘Operational Service Excellence’ award for the Kaizen Project at FIC
- ‘Spot Recognition Award’ in Deloitte for the betterments proposed in the process of Performance Management
- Recipient of ‘Peer Appreciation’ award at Verdex Software Technologies
- Recipient of ‘Performance Recognition’ award at Verdex Software Technologies
Accomplishments
International travels &Immigration
ÿ Incorporated a travel desk in the office to cater the needs international travelers
ÿ Set up a tie-up with Centrum for the forex cards of Technia employees
ÿ Established a policy for the visa processing, itinerary, international travel process, accommodation etc.,
ÿ Bifurcated the policies basis the countries the employees travel
ÿ Deft with handling the visa requirements to Schengen, UK, Japan, USA, Austria, Slovakia Visa processing’s.
ÿ Incorporated a process and tie up with a third party for the organization wide International travel requirements
Highlights /Achievements:
ÿ Incorporated the C&B, Payroll, HR and Recruitment functions from scratch
ÿ Hands-on with policy making and implementing changes as per the legal requirementss
ÿ Best Performer award for the incorporation of salary structure for India employees.
ÿ Was adjudged as Best Pilot (Star Performer) for the HRIS and payroll implementations and has been receiving Incentive at 100% and above
ÿ Promoted as a member in the Top Management Team, within 1-year association with the Organization
ÿ Have travelled across Europe to get acquainted with Global HR practices in HR operations and employee engagement verticals
ÿ Launched innovative HR Practices which has helped in Organization Branding and better Employee Engagement
ÿ Optimizing resource cost through effective resource cost model and appropriate resource utilization – Organization savings of around Rs. 8 lacs on monthly basis.
ÿ Initiated and complied with Labor Laws from HR Hygiene perspective
Software
SAP HR (End User)
SAP Success Factors (End User)
Microsoft Excel
Microsoft Office tools
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Certifications
· "Management Essentials" - Harvard Business School Through Deloitte
· "Leadership Essentials" - Harvard Business School Through Deloitte
· "Stepping up to Management" - Harvard Business School Through Deloitte
· "Leadership Transitions" - Harvard Business School Through Deloitte
Timeline
HR Specialist
SMK Global
05.2024 - Current
Manager - HR
Addnode India (Technia)
04.2016 - 08.2019
Asst. Manager - HR
Verdex Software
04.2013 - 04.2016
Executive HR
Deloitte Support Services India Pvt.Ltd
06.2008 - 04.2013
HR Executive
First Indian Corporation
09.2007 - 06.2008
Executive HR
Slangen Technologies
03.2006 - 09.2007
Master of Business Administration - Human Resources & Marketing
ICFAI University
01.2004 - 05.2006
Bachelor of Science - Mathematics, Computer Science and Electronics
Sri Venkateshwara University
01.2001 - 05.2004
Virtual HR Specialist
SmartCheck - Impof IT Solutions Private Ltd
4 2022 - 4 2023
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