Elizabeth Yee
Cleveland,OH
Summary
As a leader of front end teams for 9 years, I've been focused on increasing department morale and building a strong, efficient, and invested team. I believe I do that through my ability to connect and motive associates, leading by example, and dedication to their progression. I seek to expand on my knowledge and growth by challenging myself in a new role while demonstrating my adaptability, communication, and strong work ethic that can aid in the development of teams across the company.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Heinens
Cleveland, Shaker Heights, Bainbridge, OH
01.2017 - Current
- Leading a team of 40+ associates
- Assist and support Ecommerce and Pricing teams
- Development of assistant CSM and customer service supervisors
- Led SCO rollout and helped develop training guidelines for hand-on-training with other store teams
- Interviewing and hiring
- Coordinating and conducting orientation and onboarding of new associates
- Training of new associates on policies and conduct, departmental procedures, and acclimation to company core values and principles within department and store
- Scheduling
- Using technical applications for research and resolving issues with cashier accountability, POS issues, and customer issues or questions
- Counseling associates on proper procedures and conduct
Assistant Customer Service Manager
Heinens
Cleveland, OH
01.2016 - 01.2017
- Supported CSM in department objectives
- Training customer service and cash office associates
- Scheduling
- Daily directing and managing of flow of traffic through the front end
Cash Office and Customer Service Associate
Heinens
Cleveland, OH
01.2015 - 01.2016
- Counting and balancing daily cash flow
- Auditing of time keeping system
- Assist catering team with orders
- Coordinating register assignments and directing associates
- Training of cashiers, cash office, and customer service associates
Associate Manager
Regal Cinemas
Westlake, OH
10.2007 - 03.2015
- Customer service
- Managing daily operations
- Movie builds and scheduling start times
- Onboarding
- Supply and stock ordering and inventory
Floor Staff
Regal Cinemas
Westlake, OH
11.2005 - 10.2007
- Box office, concessions, usher
Education
High School Diploma -
North Ridgeville High School
North Ridgeville, OH06-2006
Skills
- Ability to communicate genuinely and comfortably with associates and customers
- Building trust and motivating the team to achieve goals
- Adapting to high-stress situations and evaluate to make solutions quickly
- High proficency in technical applications; LOC software, POS hardware, Logile, Leap, Agilence, Aldata, and soon to be ADP
- Dedication to leading by example; learning with and working side-by-side with associates
Timeline
Customer Service Manager
Heinens
01.2017 - Current
Assistant Customer Service Manager
Heinens
01.2016 - 01.2017
Cash Office and Customer Service Associate
Heinens
01.2015 - 01.2016
Associate Manager
Regal Cinemas
10.2007 - 03.2015
Floor Staff
Regal Cinemas
11.2005 - 10.2007
High School Diploma -
North Ridgeville High School
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