Summary
Overview
Work History
Education
Skills
References
Timeline
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TINA HILL

Apopka,FL

Summary

Strategic, collaborative and progressive professional with a demonstrated strength in the administrative healthcare and customer service industries. Adept in medical terminology, negotiation, as well as employee training and supervision. Accustomed to interfacing with diverse teams of people with an emphasis placed on partnership cultivation. Ability to "think outside the box" with a creative eye for detail. Proficient in organizing to manage multiple, competing priorities. Keen ability to work effectively independently and within a collaborative team environment is unmatched. Moreover, capacity to be high-performing in both remote and in-person settings. Looking to leverage expertise, experience and transferable skills at an organization that has a reputation for creating relationships that are progressive and customer-centric.

Overview

10
10
years of professional experience

Work History

Support Manager

Allies Inc
Hamilton, NJ
10.2019 - Current
  • Trained and supervised a team of 5 Staff, resulting in a 25% increase in department productivity and a 15% reduction in complaints.
  • Supported Individuals served in their personal growth and assist them in reaching their goals.
  • Ensure physical well-being of the individuals, administer medication, and ensure doctor's orders are followed.
  • Ensure that the residential program meets standard and criteria established by the agency and other applicable regulatory bodies.
  • Produce required documentation and reports completely, accurately and on time.
  • Communicated professionally and effectively with individuals served, family, caregivers and staff.

PATIENT INTAKE COORDINATOR/AUDITOR

RWJ - BARNABAS HEALTH
New Brunswick, NJ
12.2013 - 11.2020
  • Coordinated with insurance providers to ensure timely claim submissions and follow-up resulting in an average reimbursement rate of 95% and a 15% reduction in claim denials.
  • Coordinated patient scheduling and registration for a caseload of up to 150 patients per week.
  • Successfully resolved billing disputes for an average of 10+ patients per day, resulting in a 90% resolution rate and an increase in patient satisfaction.
  • Conducted risk assessments to identify potential areas of fraud or non-compliance.
  • Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.

Education

High School Diploma -

Franklin High School
Franklin, NJ
06-2007

Skills

  • TRAINING & SUPERVISION
  • AUDIT COORDINATION
  • PATIENT SCHEDULING
  • OUTSTANDING COMPUTER PROFICIENCY
  • GOOGLE SUITE
  • CPT & HCPCS CODING
  • ZOOM/TEAMS
  • EPIC RESOLUTE HOSPITAL BILLING
  • HIPAA
  • INSURANCE VERIFICATION
  • MULTI-LINE PHONE SYSTEMS
  • EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS

References

References available upon request.

Timeline

Support Manager

Allies Inc
10.2019 - Current

PATIENT INTAKE COORDINATOR/AUDITOR

RWJ - BARNABAS HEALTH
12.2013 - 11.2020

High School Diploma -

Franklin High School
TINA HILL